[Resolved]  Poorvika Mobiles — Dell Inspiron 15 3520, 11th Gen Intel Core i3-1115G4, overheating

Address:

No.103, Debar Nagar 8th street, Vyasarpadi, Chennai -600039

Good Day, I'm Thilagaraj S.

I've brought new Dell Inspiron 15 3520, 11th Gen Intel Core i3-1115G4 Laptop in your store today around 2-3pm. Which cost 41000/- we brought it under EMI. for my wife who is professionally Advocate presently working as a Research Law Assistant to the Hon'ble Judges of in High Court of Madras for her research. We have opened it in the shop itself with the help of customer associate. Then I came home and opened it at 5.50 pm. (Have unboxing video also) as per the instructions of the customer associate we have charged it for 1 hour and tried to use it in the plain surface, within 10-20 mins it started overheating. Then we shut it down and used it after 1 hour again it started overheating within 10-20 mins. Hence I'm raising this issue as a complaint now (within 24 hrs). I'll come to the shop by tomorrow morning. Since I lost the trust in Dell Laptop due to its shocking performance, I do not want this. Kindly replace it with a new laptop in different brand.