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Poorvika Mobiles

[Resolved]  Poorvika Mobiles — Fingers neckband

Bought vivo phone along with fingers Bluetooth neckband on the month of feb 2022 old washermenpet near pandiyas hotel, but unfortunately the neckband it is not working properly due to technical issues, but it has warrenty for replacement, so went to the poorvika branch and we handed over defect items, and they advise us to come back after 3 days to collect the replacement, so went there but haven't responded properly and they have not returned us new replacement, instead they are trying to sell another product with additional charges, its the third times went to branch, the issue remains the same, looking forward for proper response with the replacement
Thanks Vasanth
[protected]
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Nov 9, 2022
Complaint marked as Resolved 
hi my complain was resolved thanks for Poorvika Support team
Poorvika Mobiles customer support has been notified about the posted complaint.
Complaint comments 
3 Comments

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Comments

First, I would like to apologize for the troubles and frustration that you experienced lately.
Thanks for letting know us the issue.
We have gone through the mail which you have sent to us, we are unable to get the details of the product in Complaint please share the Invoice Billcopy to do the needful.
Kindly requesting you to share the attachments in PDF format (file size should be within 2mb) to [protected]@poorvika.com.
Note: Physical damage and waterlog will not cover under warranty.

THANKS & REGARDS
ESCALATION TEAM
Reply
there is no physicall damage or waterlog, its a technical issue and your branch members are very aware abt this brand and why selling this kind of products to customers

and upon this your branch members are advise me to buy instead of fingers to SONY in addtition of paying Rs.500, Fingers has lot of complain
Reply
Dear Valuable Customer,

Greeting from the poorvika pvt Ltd.

We was trying to call the customer contact number which is in ringing no response.

As we have replace your device from the store and resolved your issue as per your complaint.

I requesting you to Kindly "Mark as Resolved" in the Indian consumer complaint.

For further query contact to our customer care number[protected].

Appreciate your understandings

Thanks & Regards

Poorvika Escalation Team
Reply

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    +91 44 4399 9970
    +91 44 4266 6666
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    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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