Submit a Complaint
Mobile Handsets
Poorvika Mobiles

[Resolved]  Poorvika Mobiles — Frustrating experience on my phone purchase from your POORVIKA Karaikkudi.

Hi Sir,
(Invoice No-GSI/KAKU/3252)
I Purchased a Samsung phone from Poorvika on 02/09/2022, during the conversation they promote me to buy a “ Beard trimmer ( MI – Xiami )” which they intent to give me at 50% discount, so I agreed and bought it, but that trimmer not working on my first use, so I went to the showroom, show them the faulty machine and complaint about that …
They simply blame me that, I have damaged that Trimmer, even I have explained everything, the salesman just ignore me,
The salesman not even took me to his higher level staff, even though all the staffs hearing my conversation with the sales man ( no crowd in the shop, it was 11 AM ) no one approach me to hear,
It was a bad experience with poorvika, Please check it out with your staffs,
I hope, you will reply me after your investigation on this issue .

Please don’t promote the buyers to buy the scraps which you could not take responsibility on that product.
Thanks and Regards’
Suresh.
Was this information helpful?
No (0)
Yes (3)
Apr 14, 2024
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2024
Poorvika Mobiles Customer Care's response Dear Mr.Suresh,

Greetings from Poorvika Mobiles Pvt Ltd!!!

As we discussed over the phone, you were stated that showroom end denied to replace the product due to this is 3rd party service. So, you threw the product to dustbin. We are sorry that as per the brand policy they are unable to resolve the issue due to 3rd party attempt. Kindly resolve the issue from Indian consumer forum.

Appreciate your understandings.

Regards
Poorvika Escalation Team.
Verified Support
Apr 06, 2024
Poorvika Mobiles Customer Care's response Dear Mr.Suresh,

Greetings from Poorvika Mobiles Pvt Ltd!!!

As we discussed over the phone, you were stated that showroom end denied to replace the product due to this is 3rd party service. So, you threw the product to dustbin. We are sorry that as per the brand policy they are unable to resolve the issue due to 3rd party attempt. Kindly resolve the issue from Indian consumer forum.

Appreciate your understandings.

Regards
Poorvika Escalation Team.
Complaint comments 
1 Comment

Related Poorvika Mobiles reviews

[Resolved]Poorvika Mobiles - Emi and brand cashback not received1[Resolved]Poorvika Mobiles - Tawa got defect and I hv asked for refund or replacement of other product[Resolved]Poorvika Mobiles - Tawa purchased is defective[Resolved]Poorvika Mobiles - Apple Macbook[Resolved]Poorvika Mobiles - Incorrect Bill Amount
View all 1163 Poorvika Mobiles Reviews

Comments

Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

First, I would like to apologize for the troubles and frustration that you experienced lately.

Thanks for letting know us the issue.

We have gone through the mail which you have sent to us, the product you have purchased is having one year of service warranty provided by the brand in case technical issue customer need to visit Brand Authorized Service Center along with the Product full kit and invoice bill copy for further support. Brand has the only rights to repair or replace the device which is under warranty.

In case of further assistance kindly requesting you to contact our service support team[protected].

Appreciate your understandings.

Thanks and Regards,
Poorvika Support Team.
Reply
Poorvika Mobiles Customer Care's response, Nov 25, 2022
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, Kindly share your Invoice Bill Copy and Available contact number for further support.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Poorvika Mobiles Customer Care's response, Dec 2, 2022
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, Kindly "Mark as Resolved" if the issue resolved.
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Poorvika Mobiles Customer Care's response, Dec 7, 2022
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, If issue resolved, Kindly "Mark as Resolved" if the issue resolved.
Otherwise, Kindly share us your available contact number to [email protected]
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Poorvika Mobiles Customer Care's response, Jan 9, 2023
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, If issue resolved, Kindly "Mark as Resolved" if the issue resolved.
Otherwise, Kindly share us your available contact number to [email protected]
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Poorvika Mobiles Customer Care's response, Jan 12, 2023
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, If issue resolved, Kindly "Mark as Resolved" if the issue resolved.
Otherwise, Kindly share us your available contact number to [email protected]
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Poorvika Mobiles Customer Care's response, Feb 1, 2023
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, If issue resolved, Kindly "Mark as Resolved" if the issue resolved.
Otherwise, Kindly share us your available contact number to [email protected]
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team
Poorvika Mobiles Customer Care's response, Feb 4, 2023
Verified Support
Dear Mr.sethu,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, If issue resolved, Kindly "Mark as Resolved" if the issue resolved.
Otherwise, Kindly share us your available contact number to [email protected]
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team
Poorvika Mobiles Customer Care's response, Feb 6, 2023
Verified Support
Dear Mr.sethu,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, If issue resolved, Kindly "Mark as Resolved" if the issue resolved.
Otherwise, Kindly share us your available contact number to [email protected]
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team
Poorvika Mobiles Customer Care's response, Feb 11, 2023
Verified Support
Dear Mr.sethu,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, If issue resolved, Kindly "Mark as Resolved" if the issue resolved.
Otherwise, Kindly share us your available contact number to [email protected]
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team
Poorvika Mobiles Customer Care's response, Feb 18, 2023
Verified Support
Dear Mr.sethu,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per your concern, If issue resolved, Kindly "Mark as Resolved" if the issue resolved.
Otherwise, Kindly share us your available contact number to [email protected]
Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team
Poorvika Mobiles Customer Care's response, Mar 15, 2023
Verified Support
Hi Mr.sethu!
Sorry for the experience you had and assure you the best services always. Please share your complete concern with your contact details on our official mail id that is [email protected] our team will be happy to help you.
Thanks!
Poorvika Mobiles Customer Care's response, Mar 17, 2023
Verified Support
Hi Mr.sethu!

Sorry for the experience you had and assure you the best services always. Please share your complete concern with your contact details on our official mail id that is [email protected] our team will be happy to help you.

Thanks!
Poorvika Mobiles Customer Care's response, Apr 3, 2023
Verified Support
Hi Mr.sethu!

Sorry for the experience you had and assure you the best services always. Please share your complete concern with your contact details on our official mail id that is [email protected] our team will be happy to help you.

Thanks!

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Poorvika Mobiles
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    84%
    Complaints
    1163
    Pending
    0
    Resolved
    960
    View all 1163 Poorvika Mobiles reviews & complaints
    Poorvika Mobiles Phone
    +91 44 4399 9970
    +91 44 4266 6666
    Poorvika Mobiles Address
    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
    View all Poorvika Mobiles contact information