[Resolved]  Poorvika Mobiles — i am complaining on the unethical behaviour of the manager and poor customer service

Address:

Dharmapuri

I wish to complain about the product oppo enco w31 that i purchased on 31-july-2020 at poorvika showroom, no. 10/108, msk complex, nethaji bye pass road, four road, near anna statue, dharmapuri - 636705.

I am complaining because the oppo enco w31 earbuds i have purchased from poorvika showroom on 31-july-2020 had a sensor problem in the very next day itself. I have returned the product on 03-august-2020, i. E, within 2 days of time. The showroom manager personally checked the product and he accepted the sensor problem in the earbuds. Hence, he asked 2 days of time to report to the oppo service provider to replace the product and return to me. From that date till today 14th august 2020 i have visited the showroom 5 times to know the status of the product. The manager didn't respond in an ethical way and treated us badly. Moreover, no proper response was given. The invoice for the product purchased also not given stating the computer system was not working for a few days. It was extremely harassing for me. I was almost forced to file this complaint.