[Resolved]  Poorvika Mobiles — Improper Sale transactions by Poorvika Mobiles Private Ltd - reg.

Dear Sir / Madam,

This is to bring to your attention with regard to the cash sale transactions that had happened with my minor aged son R.Sanjit [Age 17 years] on 22/04/2023 at Poorvika Mobiles Private Ltd showroom no 37 MG Road Chennai 41.

Refer Poorvika Mobiles Private Ltd tax invoices

Tax Invoices - GSI/ADY/10121 22.04.2023 Saleperson - 18607 - Lavanya P - Rs 1500.00

Tax Invoices - OA/ADY/103 22.04.2023 Saleperson - 18608 - Bakkiyalakshmi - Rs 1999.00

Tax Invoices - GSI/ADY/593 22.04.2023 Saleperson - 18608 - Bakkiyalakshmi - Rs 19863.00

Spoke to Gopinath BM Adyar Poorvika showroom, Customer Care team and Escalation Team of Poorvika Mobiles Pvt Ltd on 25th and 26th April 2023. Gopinath asked me to speak with customer care team as product return shall be decided by them and spoke to customer care team and escalation team for product and cash return or product exchanges. It was denied by the escalation team member with pre-emptive statements without hearing customer concerns as there exists no company policy for product returns. A Female member of Escalation team told this issue being discussed by backend team with the Poorvika Mobiles management asked me to send email to [protected]@poorvika.com hence this mail is being sent.

Would like to raise queries and seek replies on the following in these cash sale transactions/product sale by Poorvika Mobiles:

Can a minor child be allowed to transact with cash above Rs 20000/- in a Poorvika Mobiles showroom? With no other family members/ relatives accompanying him? No verification/ID /Age proof was sought for SIM sale which is clear violation of law.

Is Poorvika Mobiles allowed to do cash transactions above Rs 20000/- from a single person in a day? Is it allowed or permitted as per law of land?

How does Poorvika Mobiles raise tax invoice bills in the name of a person who was not present during these sales transactions and not being given a call to the person ascertaining her acceptance?

Will Poorvika Mobiles generate bills in any person’s name without verification? Bill had been generated in a person’s name who was not present during these sales transactions. Why didn’t Poorvika Mobiles generate bill in the name of the buyer? is it to promote illicit trade or deny repair services? Or knowing that the buyer being a minor who can't negotiate or can be easily cheated?

Is it ethical to answer that we do sales to anyone who pays for the same and that too to a minor child? Poorvika Mobiles sells/services mobiles of many MNC’s and national companies do these companies / trade regulatory bodies know these unethical sales / trade practices?

Customer Care/ Escalation team/ Back-end team of Poorvika Mobiles shall realise that they exist for customer service rather sales promo The team can’t blame the customer for a minor child unknowingly sending for these sales transactions and denying outright and asking customer to shut up.

Request to immediately send a detailed reply. Thank you