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Poorvika Mobiles

[Resolved]  Poorvika Mobiles — issues with the mobile bought at poorvika mylapore

Address:600004

I bought a lg q6+ mobile at your mylapore store (Next to adyar anand bhavan) with the suggestion from the sales executive there. I cleared my doubt that by asking if there are any heating issues with the lg q6+ and the executive had said it has no heating issues. But i am facing heating issues and went to store and they suggested a software update with the lg customer service center. The lg customer service employee confirmed these phones have heating issues.

So i kindly require for an exchange for another mobile at a similar price range from your side as a mistake made by the sales executive.
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Jun 23, 2018
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
May 23, 2018
Poorvika Mobiles Customer Care's response Dear Customer,

Please submit your device in LG service center and share job sheet for resolution.

[protected]@poorvika.com

Sincerely Yours,
Customer Support
Verified Support
May 23, 2018
Poorvika Mobiles Customer Care's response We have absolutely understand your frustration.

However with concern brand's approval we could not replace the device.

So if there is any complaint in mobile we can support you through the manufacturer service policy.

Thanks for your understanding.

Customer Support
May 26, 2018
Updated by S_Ramesh I think you should update your policies to make your customers to comeback to your store. Bad experience
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Comments

I went and made a software update. And no improvements yet. And i don't think servicing the mobile would be resolution for this. So only i mentioned my requirement as a replacement
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    +91 44 4399 9970
    +91 44 4266 6666
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    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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