[Resolved]  Poorvika Mobiles — Making Customer to Accept Manufacturing Defects

Address:

Coimbatore, Tamil Nadu

Dear Sir/Madam To the Concerned Authorities, I would like to address the Grievance regarding the Purchase of my NOKIO Mobile – 108 Model Issue Recap : My Intention of Purchasing was a Gift for my Aunt at Kerala, As I was planning to go to Kerala on 13th/March, I purchased this mobile near my office – Hopes Location – Coimbatore ; “Poorvika” on 5th March - 2015 As it was a gift, I didn't Opened the Box and I took it to Kerala, [ I can Produce Train Tickets ] . On 15th Sunday, My Aunt Opened the Phone box and made a first call . During the First call itself, we could make it that the particular speaker was not working, as we could not hear/speak, When we switched on the Speaker Mode, we could hear ? But in normal mode we could not hear . So I repacked and visited Coimbatore on 16th Evening and reached poorvika on 18th Wednesday and reported this Manufacturing defect . Service at Shop : Initially the service person discussed and asked me to sit, so they could give me an another phone . Later they went to the Manager and after that a Lady came and set, that the Bill is on 5th of March, so Two weeks, Generally it should be within a week . so I replied that I just used this phone on 15th ? Then she replied, then we can check when the IMEI number was activated, if it is within 7 days, we could replace . Agreeing this statement, I agreed to give the phone along with the scanned bill and left the show room . Next day, 19th Morning, I re-visited the show room again, I discussed with Mohan – Account manager of the showroom . He said, we also support customer and said . Billing is not an issue, if the Nokio agrees, we could replace, even we can provide duplicate bills with post dated, only issue is IMEI usage ? I replied, yesterday as your manager said, kindly check the IMEI no and check the usage . If it is with in less than 7 days, kindly replace. He said, That is what he also has communicated to the boy, who has taken it to the service centre and we will wait for the feed back . While leaving also, I informed if Nokio is declining, I would like to know the IMEI usage data in written form / Hard-copy report, so I could approach consumer court . In afternoon, they called me and said they they won’t replace it and they have serviced it . Area of Concern : 1. The Phone was given only to verify the IMEI usage and now they have serviced without my knowledge and reverting their own words that I provided for service ? 2. And they say, that it is a Software update for Speaker Issue ? 3. I called the customer care at [protected] – I addressed my Grievance, An Lady Executive said Initially within 4 days of purchase you have to revert ? you can find from the recording And in the midst of conversation, she said that when it is out of our sale, we are not responsible for replacement ? only service warranty applies . This is COMPLETE misguide of customer, where you could have verified my IMEI usage ? But u conflicted your own Inputs . You serviced saying it was a software update ? u said bill is not an issue, u can produce duplicate bills ? but now Everything they want, is to wash the hands saying that Poorvika is just a Point of sale, Even when a Product has manufacturing defects and went out from the point of purchase, we have to accept the defective product and get it serviced . I wanted to Escalate this Issue to Top level, but they failed to provide any number, I don't know, they have given [protected]@poorvika.com & [protected]@poorvika.com to contact, I will try my level best to reach top level to get it addressed . Till now I have not got the product from showroom, I will wait to reach the top-level ? Let me explore some options to get JUSTICE, so it won’t impact another poor Customer .