[Resolved] Poorvika Mobiles — Mobile insurance complaint

Maheswaran gurusamy

from Hyderabad, Telangana

Address:

Chennai, Tamil Nadu

Hi, I have brought Samsung. Core 2 mobile from POORVIKA 6 months back while selling the phone that said like we have new insurance policy for mobile on their own and said even for accidentally damages and water lock like that we can claim insurance. So I have brought that option. Recently my mobile got fell down while charging and display is not working so planned to service the mobile, and gave it for service the customer support executive told that you have to pay the service amount first and then you can claim insurance. I said OK. After some days I got a call from customer care that we are not able to cover your mobile with our insurance as it's your mistake and asking me to pay 4900. How come changing the rules every time and talking like that. Its a cheating insurance policy I felt. Up to now I have brought 6 mobiles from Poorvika. Not I am unsatisfied with their approach. I will not recommend this to any one buying mobiles in Poorvika

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Mar 30, 2017

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

May 10, 2016

Poorvika Mobiles Customer Care's response Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.