[Resolved]  Poorvika Mobiles — Mobile not delivered payment is done

Address:

Chennai

I buy mobile from poorvika website (I phone 13 128 gb red colour) price is 79900 puchase order date 24/10/2021, fully paid by my EMI card, now the problem is morning customer care executive spoke with me having open box mobile only are ok with this, I said I don't want the open box I need new one, again one more customer care executive person called telling no stock is there can I cancel the order he asked, my question is without the stock how charged full money and still now in poorvika web site which model I ordered that still showing avilable stock, how is possible poorvika person saying no stock, poorvika online showing still available, this way poorvika cheating the customer, any one customer again make the same model order means money will debit, product no stock we need cancel money will recredit in two weeks, why should I give the money for two weeks not available product it's totally cheating, now I attached photo of my order copy and customer care chat copy and still Available mobile online that screen shot, have time plus date pls see clearly