[Resolved]  Poorvika Mobiles — Mobile phone colour was changed

Address:Madanaik H, Davangere, Karnataka- State

On date 5th November 2022, I purchased a Vivo Y75 mobile phone from Poorvika Mobile Private Limited, P J Extension, Main road Davangere, PIN:577002, Karnataka. They shown me mobile box which was Glowing Galaxy coloured. They assured me the mobile phone was the same picture printed on top of the box. After bill paid, I opened it at my home, but colour of the mobile phone was starlight block. But I need Glowing Galaxy colour, and I demanded at first my wishing colour. I contacted the shopkeeper and told what happened in shop. The event was recorded in their CCTV camera. They straightly rejected my request. I request you solve the problem and ordering them to provide me my wishing colour mobile phone.
Thanking you
With regard, .
Madanaik H
Davangere
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Apr 15, 2024
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2024
Poorvika Mobiles Customer Care's response
Dear Customer,

We have explained clearly and you were stated the issue has been resolved. Kindly resolve the issue from Indian consumer forum.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Mar 12, 2024
Poorvika Mobiles Customer Care's response
Dear Customer,

We have explained clearly and you were stated the issue has been resolved. Kindly resolve the issue from Indian consumer forum.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Apr 06, 2024
Poorvika Mobiles Customer Care's response
Dear Customer,

We have explained clearly and you were stated the issue has been resolved. Kindly resolve the issue from Indian consumer forum.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
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