[Resolved] Poorvika Mobiles — Mobile samsung A23 brand new defective and used demo piece sold

josephking

from chennai, Tamil Nadu

Jul 26, 2022

Address:

chennai sembium

I purchased samsung A23 from poorvika mobile from chennai sembium perambur showroom on 18/07/2022.by 5 pm . after back home i completly checked and found mobile cpu board heavy heating 62 degree i feel like shock and nevers and palm paining, i found camera quality poor lot of shaking waves and grains. wifi receiver very weak and its keep on buffering.. i approached showroom with in two hours for exchange they are not ready to accept my complaint . upto cash received 20000 sales managermble kind sweet later make us mental stress. they simply avoide my complaint and inform us to go service center. with in two hours we need to go for service center after three month or one month usage we can visit service center or clain warranty. only two hours we used and found its defective. kindly exchange or refund .take action immeditely joseph [protected]

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Dec 1, 2022

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As we discussed through call, According to your statement the problem has been resolved.
Kindly "Mark as Resolved" in the Indian Consumer.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.

Oct 29, 2022

Updated by josephking Lot of struggle after only they hav exchanged. Nearly one. Month to and fro to shop. Shop manger in perambur not even turn up to my complaints. Once money received they are treating like slaves. No proper customer support. Its very risk for a customer to trust proovika.

Mr.rajesh higher official took action immediatly and told to manager to return. But manger says no stock what model i prefer. They charged 3000/ more. They have given backup in offer once i exchange they cancelled offer money and demanded to pay balance. More 3750 paid in order to return defective within in two hour we returned the defective mobile to shop. More than 20 days manger and sales person treated very badly. After a month only i ordered another Mobil as another customer. And went to shop and got the Mobil. They got shocked hence another customer ordered the mobile. Finally out of great struggle, stress, tension my wife got the mobile. Bad experience. Bad customer service. Any how mr.rajesh works great because of him. Proovika getting escaped. Sales person and manager need to learn customer support. Humble. Hospitality. Otherwise day by day year by year u will loose all the customers. Now a days online purchased r very supportive to customers. ..if mobile working fine no issue if any issues poorvika will make i mental stress. Thanks for mr.rajesh.hatsoff.kind and humbl person. Business skilled man...

Even i sent mail to owners of poorvika. No reply no responses ..never ever buy from your shop.

Verified Support

Dec 01, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

We are sorry for that customer experience has not met their expectation with our company. Customer's satisfaction is our top priority and we are truly sorry that wasn’t demonstrated to customer while we would love the opportunity to regain their trust.
As we discussed, According to your statement, The problem has been resolved from our end.
Kindly Mark as resolved in Indian Consumer forum.

Thanks & Regards
Poorvika Escalation Team.

Verified Support

Dec 02, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

Thanks for your valuable feed back and response.

Thanks & Regards
Poorvika Escalation Team.

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Comments

josephking

from chennai, Tamil Nadu

Oct 29, 2022

Lot of struggle after only they hav exchanged. Nearly one. Month to and fro to shop. Shop manger in perambur not even turn up to my complaints. Once money received they are treating like slaves. No proper customer support. Its very risk for a customer to trust proovika.

Mr.rajesh higher official took action immediatly and told to manager to return. But manger says no stock what model i prefer. They charged 3000/ more. They have given backup in offer once i exchange they cancelled offer money and demanded to pay balance. More 3750 paid in order to return defective within in two hour we returned the defective mobile to shop. More than 20 days manger and sales person treated very badly. After a month only i ordered another Mobil as another customer. And went to shop and got the Mobil. They got shocked hence another customer ordered the mobile. Finally out of great struggle, stress, tension my wife got the mobile. Bad experience. Bad customer service. Any how mr.rajesh works great because of him. Proovika getting escaped. Sales person and manager need to learn customer support. Humble. Hospitality. Otherwise day by day year by year u will loose all the customers. Now a days online purchased r very supportive to customers. ..if mobile working fine no issue if any issues poorvika will make i mental stress. Thanks for mr.rajesh.hatsoff.kind and humbl person. Business skilled man...

Even i sent mail to owners of poorvika. No reply no responses ..never ever buy from your shop.