[Resolved]  Poorvika Mobiles — Nokia basic mobiles didn't support government operated BSNL network

On January 1, 2022, I purchased a Nokia basic mobile phone. At the time, they offered a one-year warranty. In September, I had a problem with my phone. The voice was unclear. So I went to the same store and shot my problem. They asked me to hand over the phone and they will send it to the Poorvika Head Office in Chennai with my NEW BSNL SIM. I waited a week after that. They did not respond. So I went to the store and asked what had happened. Again they told the same story.

After that, I waited another week. They stated that everything is now operational. Come and gather. I went to the store to get my items. It was not working once more. They responded, "BSNL SIM will not work on Nokia phones." What makes it possible? They must provide the customer with a solution. They are still not responding. Nearly 25 days have passed. Please do not defraud your customers in this manner.

The final conclusion is Nokia's basic mobiles didn't support government-operated networks.
But nobody explained this to me when I bought the phone.Additionally, there was nothing reported about this from the Nokia side in Mobile Box.My BSNL 4G SIM card is functioning flawlessly on other basic mobile phones, such as the Nokia 110.(Same SIM Card and same model phone were verified in various stores. It was completely functional.)

I, therefore, require a replacement as per the policy stated in the bill.