[Resolved] Poorvika Mobiles — One assist insurance

V

Vidhyagar

from Delhi, Delhi

Jun 12, 2022

Address:

tirunelveli

Yesterday I have purchased, iphone mobile in poorvika mobiles . including they stuffed me to take oneassist insurance in the amount of 5200/- . i explained don't want this now . but they redeemed money and saying, insurance booked already we cannot cancel again, if we cancel again amount deducted 1700 /- or cancellation charges they making blakmailing me . please hep me to cancel this insurance and refund the money

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Jun 15, 2022

Complaint marked as Resolved

Actually problem with ourside only not poorvik due to misunderstanding. First of all sorry for the misunderstanding, it's all about people's mindset. anything is regretted to you, I would say ‘ sorry behalf, my brother. Actually that time while purchasing I'm also, be therein Poorvika. As usual, they explained your service well. Especially the manager ( Bala) gave a good explanation about the product) Issue is ‘ poor understanding by my brother. Sorry for that, once again sorry for the misunderstanding. Sorry Poorvika team, Sorry Bala ( showroom manager, tisaiyanvilai )

Poorvika Mobiles customer support has been notified about the posted complaint.

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 13, 2022

Dear Vidhyagar, we regret the inconvenience caused. Please provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code JUN10CA0603 & our team shall look into your case and connect with you within 24 -48 working hours - Andreya, Team OneAssist.

Reply

Vidhyagar's [Complaint's author] reply, Jun 14, 2022

I have responded.
Please provide the refund against the cancellation

OneAssist Consumer Solutions Customer Care's response, Jun 14, 2022

Dear Vidhyagar, as discussed on call, we are escalating the case to the senior management - Andreya, Team OneAssist.

Vidhyagar's [Complaint's author] reply, Jun 14, 2022

First of all sorry for the misunderstanding, it's all about people's misunderstanding.
anything is regretted to you, I would say ‘ sorry behalf, my brother.

Actually that time while purchasing I'm also, be therein Poorvika.
As usual, they explained your service well.
Especially the manager ( Bala) gave a good explanation about the product)

Issue is ‘ poor understanding by my brother.

Sorry for that, once again sorry for the misunderstanding.
Sorry Poorvika team,
Sorry Bala ( showroom manager)

Poorvika Mobiles Customer Care

from Chennai, Tamil Nadu

Jun 13, 2022

Verified Support

Dear customer,

Thanks for letting us know this issue,

Kindly share the details to [protected]@poorvika.com for further support.

Reply

Vidhyagar's [Complaint's author] reply, Jun 14, 2022

I sent mail to u, please cancel the membership and refund my money

Vidhyagar's [Complaint's author] reply, Jun 14, 2022

I sent mail to [email protected]
Please respond.

I told one thing, Poorvika brand name will be collapsed, and customers will hate it, because of oneassist insurance keep it in your mind

Vidhyagar's [Complaint's author] reply, Jun 14, 2022

First of all sorry for the misunderstanding, it's all about people's misunderstanding.
anything is regretted to you, I would say ‘ sorry behalf, my brother.

Actually that time while purchasing I'm also, be therein Poorvika.
As usual, they explained your service well.
Especially the manager ( Bala) gave a good explanation about the product)

Issue is ‘ poor understanding by my brother.

Sorry for that, once again sorry for the misunderstanding.
Sorry Poorvika team,
Sorry Bala ( showroom manager)

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