[Resolved]  Poorvika Mobiles — Order 377886 - phone not delivered no refund even after 40 days

I am working out of country I Booked Realme 6 phone on 17-07-20 but not delivered on time when contacted after 10 days they said will deliver in 2 days., and this kept on going like for another 20 days and finally i told them to refund and finally i was fed up with their poor service i told them to refund my money on 21-08-20 and the executive said they accepted and will refund but till now I haven't received any confirmation of the Order cancellation or no refund in my account.

Without an email confirmation how can i believe that they have accepted the cancellation, I am not sure if this company has any proper standardized procedures.

Every time i call them they say within 2 days.. now its 40 days i have paid 17000 and sitting idle without phone.

I am calling from out of country and they don't even bother about that.

such a poor service they do not have proper tracking system. when asked where is the device they themselves don't know where is the product.

Till date in my Poorvika login profile the status of the order shows Shipped. it means they havn't done anything and fooling and i am wasting my international calls to them and they dont have facility to call back on my International and update the status atleast no facility to call me on my whatsapp and update the status.

if company wants to contact me let them contact on my registered email ID and will share mobile no.