[Resolved] Poorvika Mobiles — Phone replacement

Imran 01

from Chennai, Tamil Nadu

Address:	600035
Website:	[email protected]

Hi this is Imran. I got a samsung j7 on 5th dec at ur store in Express Avenue . unfortunately it stopped working just after 10min of purchase. I took it to samsung autorised service center at Nandanam and they gave as the fone sealed and packed again. Then we took that to the show room again. A senior sales man over there started yelling at us and asked us to get out of the store saying that the store was closed on 5th and of dec and how did you purchase?
He didn't even check the register.
Later he started pulling my hands to throw me out of the store.
I seriously demand an explanation in a couple if days.
I've also attached a video along with that sales guy.
I've waited 2 hours at the samsung service center and an hour at Poorvika store. This is what a customer at your place getting treated?

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Jan 10, 2017

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

We really regret for the inconvenience caused if any.

Please share the bill copy to the following mail id for earlier solution on this.

[protected]@poorvika.com

Thanks,
Customer Support

Verified Support

Dec 10, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

As per the concern team update the invoice bill copy has issued to you yesterday.

Please requesting to acknowledge and mark as resolve the complaint.

Thanks,
Customer Support.

Verified Support

Dec 10, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

Please acknowledge, did you got the new mobile from branch?

Thanks,
Customer Support