[Resolved]  Poorvika Mobiles — Poor customer service, rude behaviour of the staff less knowledge of the staff, poor quality of products at high prices

Hi
This happened on te 30th of april 2017 in the poorvika shop in phoenix mall in chennai. A regular customer of that branch we had purchased 2 or 3 mobiles from there and also some accessories.
Recently we purchased a mobile from there and later we purchased the full temperal glass cover from there. Within a week the mobile cover started to peel off on the edges. We reported this issue on the 30th of april 1
2017. The sales representatives were not able to solve the problem and behaved very rudely. The sales rep i was speaking was called — and then another guy who was a sales rep intervened into the matter saying that he was the manager when he was a sales rep. Is this the ethics which the staff have been taught to cheat their customers. Does poorvika staff think that people who visit they shop are not observant. I really wish to get the number of the franchise owner of that branch. I have also changed my mind of getting the mobile from any of the poorvika branches because i never got a solution for the problem and felt that they cheat the general public by selling the temporal glass at a high price of 500 which is of low quality. People go for such shops with the idea of getting quality products but are denied of this. I want a solution to this problem at the very earliest.