[Resolved]  Poorvika Mobiles — Product not delivered

I have placed an order on july 11 2020. Its 8 days now, no product delivered yet. I have spoke to atleast 15 customer care agents and all that the support agent replies is that they will talk to the concerned team and update me. There is no update after that. No body knows what is the status of the order and whether the same will get delivered. Finally today they say the product we received is damaged, they will arrange for alternate mobile or try other mobile which will again take more time. Order#370167. The frustrating thing is they don't call back to update the status, they don't have enough info with them. Always we need to connect to get the status which are not proper. All are false promises.