[Resolved] Poorvika Mobiles — Refurbished Phone sold stating it as a new Mobile Phone

Suresh8055

from Chennai, Tamil Nadu

Feb 1, 2023

Address:

Kodambakkam - Chennai

Myself named Suresh have been complaining stating that I have received a refurbished product Realme 10 Pro 5G (Nebula Blue 68GB- 128GB) and it's not working at all on Online Order number 3040407.

I've been telling right from the beginning that the phone already had pre-installed apps before I could install but the Poorvika team checked the IMEI number and said no, it was activated only on Jan 12th.

Issues observed so far:

1. It doesn't charge quickly
2. It had pre-installed apps
3. For a normal YouTube video phone hangs and auto-restarts automatically.
4. When the phone is rebooted it takes a lot of time to turn on.

My expectation is not to receive a refund for the product, instead I need a replacement of some other phone from the same Poorvika showroom. I'm happy to buy it by paying an extra amount too.

I'VE BEEN RECEIVING A POOR CUSTOMER SERVICE TILL DATE. Do you'll expect me to walk to the service centre and get this refurbished repaired and throw at the bin in a couple of days time making a customer loose 20, 000/-

When I write an email to the support team they ask me to contact the service centre, when I contact the service centre they abruptly say only mobile repairs would be done. You need to contact Poorvika for such issues.
Customers trust and buy this is absolutely cheating and I would strongly not recommend Poorvika to family and friends if I don't get a proper resolution.

In addition Mr. Balasubramanian Manager of Poorvika spoke in a very rude manner to myself stating we cannot do anything if you want to complaint means go ahead and do it and stop calling the showroom.

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Feb 6, 2023

Complaint marked as Resolved

After raising the complaint though the process was a bit unsatisfactory Poorvika exchanged the mobile.

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2023

Poorvika Mobiles Customer Care's response Dear Mr.suresh

Greeting from Poorvika Mobile Pvt Ltd!!!

First, I would like to apologize for the troubles and frustration that you experienced lately.

Thanks for letting know us the issue.

As we discussed through call, As per your concern, Kindly visit Brand authorized service center and call back to us that we will check and support you for further.
The product you have purchased is having one year of service warranty provided by the brand in case technical issue customer need to visit Brand Authorized Service Center along with the Product full kit and invoice bill copy for further support. Brand has the only rights to repair or replace the device which is under warranty.

Appreciate your understandings.

Thanks and Regards,
Poorvika Escalation Team.

Verified Support

Feb 06, 2023

Poorvika Mobiles Customer Care's response Dear Customer,

Greetings from poorvika Pvt Ltd!!!

According to the respective team statement the product has been replaced and issue has been resolved as per your concern.
Kindly “Mark as resolved” in Indian Consumer forum.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.