[Resolved] Poorvika Mobiles — Smart watch refund or replacement

Mkarabassi

from Dharwad, Karnataka

Sep 7, 2022

Address:

Mahant nagar Dharwad

Dear sir.
I have purchased a smart watch on you Haveri karnataka branch poorvika store on 17th aug 22 evening 8.30 invoice number GSI/HAVE/2969. I found next day morning that watch screen guming was slightly open went showroom and given back the watch but still nw i have not received replacement i have visited 4time to showroom manager will tell same item is not plz bye another brand watch for that i have to pay extra that is not possible for me please if possible refund me back my billing amount or do the need full also store customer follow up is worst thay have keept that follow up book for show i thing evey time i viaited they told will call you back when we receive that product from 20 days single call has not come to me this is how thay do customer support plz do the need full ASAP watting for replay
Thanks
Mahesh Karabassi

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Oct 18, 2022

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

First, I would like to apologize for the troubles and frustration that you experienced lately.

Thanks for letting know us the issue.

We would like to inform you that your case is already running with our relevant showroom. Therefore, we request you to kindly wait, from our branch side they will solve your issue as soon as possible.

Your patience is highly appreciated in this regard.

Appreciate your understandings.

Thanks and Regards,
Poorvika Support Team.

Verified Support

Sep 13, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As we discussed over the trail mail, you requested has been resolved by our store.

So kindly requesting you to "Mark as resolved in consumer complaints".

In case of further assistance kindly requesting you to contact our service support team[protected].

Appreciate your understandings.

Thanks and Regards,
Poorvika Support Team.