[Resolved] Poorvika Mobiles — software issue

Shalomi Arun

from Ernakulam, Kerala

Address:

Chennai, Tamil Nadu

Dear Sir, I have purchase the Celkon A9+ on 07th April 2014 on Velachery Now I am facing the problem that Software issue now I contact the Service centre they told it cannot be rectify (problem is often it get hanged & now due to the hang of mobile now I am facing the Pattern lock software issue ) Bill No::002483 IMEI NO: [protected] Mobile Model: Celkon A9+ Later I spoke to Mr Raghu (Store Manager) He ask for the 2 days for the rectify the problem I need the immediate solution for the mobile or I want Replacement of the mobile Never I seen like this Worst Worst Worst services of Poorvika

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Mar 14, 2017

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

May 11, 2016

Poorvika Mobiles Customer Care's response Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

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Comments

SinghAnil

from Mumbai, Maharashtra

Hi Shalomi Arun,
It seems there must be some misunderstanding. Actually, I too bought Samsung Galaxy Grand recently from Poorvika Mobile showroom. After few days, mobile speaker was not working so I went there and told them the problem. They checked the phone, the bill and told me to submit it. They also assured me if the problem doesn't get resolved they will replace it. After 2 days I got the mobile back and the speaker problem was solved. During all this process I felt their staff was polite and humble with me. I have referred poorvika to many of my friends and they too are happy with their service.