[Resolved]  Poorvika Mobiles — Staffs Behavior with Customers

Address:	Bangalore, Karnataka, 560076
Website:	[email protected]

Hi,

Would like to share my expeiance which took place in Poorvika mobiles Jayanagar 4th block branch, on 12th March evening. This was my 2nd purchse from Poorvika mobile, when i thought of buying an Appls i5s i visited the store, i selected the phone and then i asking for offers, the sales personMr. Dinesh S (Emp ID 6978) made a diffrent face at me and in rude voice told that since im purchasing through Bajaj fin serv. he can't give any offer. when i said " yes im buying it through loan but company will get money anyway, im also customer" i said, then your sales person told " for your loan approvel and transaction we also paying 7% of you bill".

then i realised that no pont in arguing so i just told to another sales person '
just because im buying through a loan it doesnt mean ive no money or im not capable of buying it and this not the way how u treat your customer" but this guy also not responding. may be Mr. Dinesh S (Emp ID 6978) could be the senior or manager i dont know. finally with a sad faces they throw a travell bag as if im buying a 20500 /- worth phone just for the sake of bag for some useless offer. I denied the bag and also what ever the free sim all.

As a customer i could like to know this-
1. if a customer buy products from you through a loas is that the way you treat.
2. or Are you people expecting all your customers to cary bag full of cash or some Amex credit cards?
3. is all the stores have the same kind of attitude sales persons like jayanagar branch, who is busy in arranging, borowing money for boozing insted of closing my billing?

If your company says yes for all this 3 abov points then im never ever coming back and ill suggest not to buy anything from poorvika mobiles, thats for sure.
one thing comany should understand" customers are not coming to buy just products but service" same products availabe in somany places but y should i come to you thats where customer srvice stands.

im also from retails im working as a manager in retails sector, i really felt so bad when i came accross this kind of service. i never experinced this kind of situation in my life'

i could have shouted at them in the same time but i should not repeat for any one, so i kept quite and sharing here so that no body will get hurt like me.

one organisations future is depends on their customer satisfaction, I hope u guys will understand.

i hope ill get some positive response.

these are the details of shoping:

Invoice # SI/JAYA/7882
DATE = 12/03/2017
Billing time = 21:31:14
branch contact # [protected]
sales person Mr. Dinesh S (Emp ID 6978)

Regards,
Santhosh
[protected]