[Resolved] Poorvika Mobiles

[Resolved] Poorvika Mobiles — store purchase

S Sundar Sivaraman from Bengaluru, Karnataka

Hi, Thursday, i have bought this mobile. I asked the store member to give me a mobile for 5k and he gave this mobile. Once i set up the phone it was frozen and it was very slow. Immediately i called the store manager and told the issue. Today (Oct 20) i went to store and spoke to the manager gave that mobile to him and he told that he will speak to someone and update. But he is not ready to understand my issue. I am ready to pay the extra money and get other better mobile from poorvika. If i could have ordered from online without a question i could have returned and bought another mobile phone. There is no customer oriented business from your side. Poor experience. I am expecting some solution. +1 photos Was this information helpful? No (0) Yes (0)
Nov 22, 2018 Complaint marked as Resolved Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Oct 22, 2018 Poorvika Mobiles Customer Care's response Dear Customer, We understood your frustration but as per brand's warranty policy after activation, dealer has no rights to replace the device at our counter. So we request you to visit the respective service center, if complaint belongs to hardware they will issue the approval for replacement. For more support please write to us @ [protected]@poorvika.com Sincerely Yours, Customer Support
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Comments

Muthu ganeshan

from Coimbatore, Tamil Nadu

Sir my mobile name is red mi note4. I will give to repair in poorvika showroom in sankarankovil. Service is not good.my mobile is totally wasted. Am was not satisfied in our service. Because not properly and not clearly worked. I was losses my money 4000(service charge) and my mobile. Total my amount 10, 000+4000=14000 I will loss.