[Resolved] Poorvika Mobiles — They are deceiving: promised replacement but send same old set | |||
On third day my new device shut down. I reached customer care they were parroting to take to manufacturer. retail store of purchase did not respond at all. I send an email to MD Mrs. Kanni Uvaraj, Joseph from escalation support called stating he can have the device replaced for it is still within 7 days. They can replace it. I gave the device @ ekkaduthangl store, Joseph kept following up and asked me my personal email address user id and PASSWORD. I refused on the next call he said. we may not need your password. device will be replaced he got the new kit from manufacturer and can be collected from the same store I submitted original device which I did. package was sealed as I open it behold it was the same old device. I feel deceived, cheated. Was this information helpful? | |||
Complaint marked as Resolved
Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Feb 03, 2016 Poorvika Mobiles Customer Care's response Dear Ruban,
We sincerly regret for the inconvenience.
As our executive discussed with you today, showroom staffs mistakenly provided the DOA sealed pack (defective pack)to you, instead of new.
Please requesting you to collect the new unit from branch asap.
Thanks & Regards,
Customer Support
Verified Support May 05, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||
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+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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