[Resolved]  Poorvika Mobiles — urgent: damaged iphone 16 back case received immediate action required.

Address: Dharmapuri Poorvika Mobiles [Near Bus stand]

Got

Dear [Seller's Name / Customer Dear
[Poorvika Mobiles/ Customer Support Team],

I am extremely disappointed with the condition of the product — a back case for the iPhone 16.The item is clearly damaged and unfit for use.

This is completely unacceptable. I demand an immediate replacement or a full refund. I have attached evidence of the damage and expect this issue to be resolved without further delay.

If I do not receive a prompt response, I will be forced to escalate this matter through appropriate consumer protection channels.

Awaiting your urgent action.

Sincerely,
[MAYAGURU M]
[[protected]]
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Jul 6, 2025
Complaint marked as Resolved 
Resolved the My Iphone 16 Back case damaged and replace new case Pouch. its
Poorvika Mobiles customer support has been notified about the posted complaint.
Apr 26, 2025
Updated by MayaGuru M
Good
Verified Support
Jun 18, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

In response to your concern we have attempt to reach your contact number which is disconnecting while ringing. However, We are ready to assist for your concern, we are requesting you to kindly contact us at[protected] or [protected]@poorvika, com.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jun 21, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

In response to your concern we have attempt to reach your contact number which is disconnecting while ringing. However, We are ready to assist for your concern, we are requesting you to kindly contact us at[protected] or [protected]@poorvika, com.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jun 23, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we discussed over the phone call, you were stated our showroom end replaced the back case, regarding the old back case is damaged. And you were using the back case, we requesting you to kindly resolve the issue from Indian consumer. And kindly contact us any future assistance.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jun 24, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we discussed over the phone call at yesterday, you were stated that you received the back case from our showroom and you using the back case right now. As well as old back case also in your hand, we already conveyed send the image of damaged back case if any support required but you didn't. We are attempt to reach you several times from the yesterday you didn't responding our calls and disconnecting. As well as you were agreed to resolve the issue from Indian consumer which is not yet done. Kindly check and resolve the issue and respond our calls, or contact us[protected] for further query.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jun 26, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we discussed over the phone call at yesterday, you were stated that you received the back case from our showroom and you using the back case right now. As well as old back case also in your hand, we already conveyed send the image of damaged back case if any support required but you didn't. We are attempt to reach you several times from the yesterday you didn't responding our calls and disconnecting. As well as you were agreed to resolve the issue from Indian consumer which is not yet done. Kindly check and resolve the issue and respond our calls, or contact us[protected] for further query.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jun 30, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we discussed over the phone call at yesterday, you were stated that you received the back case from our showroom and you using the back case right now. As well as old back case also in your hand, we already conveyed send the image of damaged back case if any support required but you didn't. We are attempt to reach you several times from the yesterday you didn't responding our calls and disconnecting. As well as you were agreed to resolve the issue from Indian consumer which is not yet done. Kindly check and resolve the issue and respond our calls, or contact us[protected] for further query.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jun 30, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we communicated previously, you were stated that you received the back case from our showroom and you using the back case right now. As well as old back case also in your hand, we already conveyed send the image of damaged back case if any support required but you didn't. We are attempt to reach you several times but you didn't responding our calls and disconnecting. As well as you were agreed to resolve the issue from Indian consumer which is not yet done. Kindly check and resolve the issue and respond our calls, or contact us[protected] for further query.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jul 01, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we communicated previously, you were stated that you received the back case from our showroom and you using the back case right now. As well as old back case also in your hand, we already conveyed send the image of damaged back case if any support required but you didn't. We are attempt to reach you several times but you didn't responding our calls and disconnecting. As well as you were agreed to resolve the issue from Indian consumer which is not yet done. Kindly check and resolve the issue and respond our calls, or contact us[protected] for further query.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jul 02, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we communicated previously, you were stated that you received the back case from our showroom and you using the back case right now. As well as old back case also in your hand, we already conveyed send the image of damaged back case if any support required but you didn't. As well as you were agreed to resolve the issue from Indian consumer which is not yet done. Kindly check and resolve the issue and respond our calls, or contact us[protected] for further query.

We are attempt to reach you several times regularly but you didn't responding our calls and disconnecting.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jul 04, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we communicated previously, you were stated that you received the back case from our showroom and you using the back case right now. As well as old back case also in your hand, we already conveyed send the image of damaged back case if any support required but you didn't. As well as you were agreed to resolve the issue from Indian consumer which is not yet done. Kindly check and resolve the issue and respond our calls, or contact us[protected] for further query.

We are attempt to reach you several times regularly but you didn't responding our calls and disconnecting.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.
Verified Support
Jul 05, 2025
Poorvika Mobiles Customer Care's response
Dear Customer,

As we discussed yesterday, you were stated that you will resolve the issue from Indian consumer. Since, the issue not resolved from Indian consumer, you said you got the replacement back case from our Outlet. And we conveyed if any further assist, email us at [protected]@poorvika.com, you agreed. But we didn't received any response form your end via call or email.

We are attempt to reach you several times regularly but you didn't responding our calls and disconnecting.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.
 
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