[Resolved] Poorvika Mobiles — We lost trust on poorvika mobile showroom // Tumkur

Sureshvirat Suresh

Sep 20, 2022

Address:	poorvika mobile show room tumkur -572102
Website:	[email protected]

Dear sir / mam

I would like to share my experience when I visited poorvike show room - Tumkur - 572102

1. When I visited poorvika there is no proper guidance for customers

2 I planned to purchase MOTOg60 mobile, the actually price is 14999rs but in poorvika they informed us 16500rs, even I get same model mobile number for online price means why can't get same product for same price in poorvika show room..?? So I need clarity on this..

3. Well even we purchased same model mobile ( moto G60 ) as discussed with staff and they informed us to do online transaction for payment

4. As per discussion with center incharge Basvaraju we did online payment using poorvika website at 2.08pm and amount is deducted from my account and we clear the payment as per ur staff guide lines

5. Once payment done we asked bill and product but Basavaraj and there staff informed us payment is not yet credited so wait for some time

6. we wait till 4pm but we didn't found any solution, instead of solution they started arruging and rude behivlour with us

7. whole day we didn't get product and as well refund also, so asked plz refund the amount or else provide the product but again they started arraignments and wait some more time really I am feel so worst with behivours of Basvaraj and staff

8. The whole day I wasted for this reason, I hope Time is more precious then any thing

As of today I didn't get product or didn't get amount refund, based on trust we make the payment using poorvika website, but really I loose hope and trust on poorvika

So kindly suggest, whom I have to ask here, whose fault here.? I need clarity on this or else I will intiate the same mail to higher authority

Find the attachment of payment details

Name : Suresh L

Account no :
Transaction ID : T2209191408218042233397
Amount :15649/-
Date :[protected]
Mobile no :[protected]

Thanks & Regards
Suresh L
Distric Co- ordinator
[protected]

+1 photos

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Nov 25, 2022

Complaint marked as Resolved

Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

First, I would like to apologize for the troubles and frustration that you experienced lately.

Thanks for letting know us the issue.

We would like to inform you that your case is already running with our relevant showroom. Therefore, we request you to kindly wait for a while from our branch side they will solve your issue as soon as possible.

Your patience is highly appreciated in this regard.

In case of further assistance kindly requesting you to contact our service support team[protected].

Appreciate your understandings.

Thanks and Regards,
Poorvika Support Team.

Verified Support

Oct 07, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greetings from poorvika Mobile pvt Ltd!!!

As discussed through call, As per your statement that your complaint has been resolved from our end. Kindly requesting you to "Mark as resolved" in Indian consumer complaints.

Appreciate your understandings.

Thanks and Regards,
Poorvika Support Team.

Verified Support

Oct 28, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greetings from poorvika Mobile pvt Ltd!!!

As discussed through call, As per your statement that your complaint has been resolved from our end.
Kindly requesting you to "Mark as resolved" in Indian consumer complaints.

Appreciate your understandings.

Thanks and Regards,
Poorvika Support Team.

Verified Support

Oct 28, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greetings from poorvika Mobile pvt Ltd!!!

As discussed through call, As per your statement that you will "Mark as Resolved" in the website.
Kindly requesting you to "Mark as resolved" in Indian consumer complaints.

Appreciate your understandings.

Thanks and Regards,
Poorvika Escalation Team.