[Resolved]  Poorvika Mobiles — Work Service at poorvika Avadi

Address:

Chennai, Tamil Nadu

My Phone's Touch (ZTE grand X quad lite) has got scratch marks and in order to change it I bought a new touch online. The phone condition is completely functioning perfect except the scratch marks which are seen visible. I called poorvika Avadi which is near by my place and the guy named Karthik said yes we will fix the new touch which I bought for my phone.. The guy Karthik collected phone and touch from me and gave to Kadhar who seemed like a fresher for this job is going to fix it..He took nearly two hours and at the end they gave the phone back which is fully pasted with gums on the sides of my phone.. And when I asked the same he said it has to be pasted and left for sometime to get it fixed and said, later the gum particles will leave off, the mobile will look fine.. I believed his words . Also bought and fixed scratch guard..When checked my mobile internally all my phone stored contacts have gone..This guy (Khadhar) response is poor .The contacts are more important for my business which is lost now and his response was saying as, ' I have no idea' which is literally unacceptable.. The next thing is more crucial... After returning home one side of my phone is completely flipped up leaving a big gap where I could see the internal light coming from the board.The paste work which he did to make-up the broken part of the device didn't work.. Then I took the phone back to the store and the guy Karthik now says, the phone has heavy damage and it has a internal bend in it which is not letting the new touch to get fixed. This answer is ridiculous. I am sure enough the mobile has only minor scratches on my tough. If your guys aren't trained enough to do the repair service, shouldn't have get committed. Shouldn't be playing with customer mobile as a practical work .Now who is the loser..Now my phone has a big hole on its side though it is functioning temporarily.Most important thing is my contacts are lost... Now I need your reply for it. Or else have to use support in social media against poorvika... Thanks