[Resolved]  Portronics — Company is saying to courier the product which is under warranty . it should bear by company.

Address:304 , greater ratan Avenue , MR-5, In front of saint Paul school Ujjain (mp) 456001

I have brought product from amazon on 5.4.23. and now it is stop working . I reached out to company over email and you can see in below email and they are asking me to send product over courier. it should be company responsibility.

below is the email discussion :
Hi Tarun,
Reference Ticket ID:474105

We would like to inform you that one side of the courier charges will be from the customer side & one side will be borne by the company.

Thanks & Regards
Portronics Support Team
On Thu, 5 Oct at 11:53 AM, TARUN NAMDEV wrote:
This is not right. Why would I bear cost of package courier ?it should be part of warranty. The cost of courier is equal to the cost of product. Please plan this package courier other wise will raise this concern in consumers forum . this is scam your company is doing.

Thanks & Regard,
Tarun Namdev

Sent from Mail for Windows

From: Sandeep Kumar
Sent: 05 October 2023 11:46
To: tarun.[protected]@outlook.com
Subject: Re: Support Ticket "Request to replace product Portronics MPORT 31C 4-in-1 USB Hub . it is not working"

Hi Tarun,
Reference Ticket ID:474105
Greetings from Portronics.
We apologized for the inconvenience caused to you with your product so to resolve it you need to mention your product issue on the paper, pack properly your product & kindly mention your ticket number on the top of the courier box and send it to one of our service centers, our technical team will check and after testing your product will repair/replace then it will courier back to you, Once you send the product please share your tracking details on mail our address is given below:-

D-8, SECTOR-8 Noida Uttar Pradesh Pin Code-201301
Ph No. – +91- [protected] (It is only for Delivery OTP purposes)
Note - Customer visit/walking is not allowed as only for courier

Office no. 404/405, A-Wing Winsway Complex, old Police Lane, Opp. Railway Station Andheri east Mumbai 400069
Ph No.. [protected]
Timings - 11am to 6pm (Sat-Sun Close)

Note - We work with a carry-in warranty, we don't have onsite/pickup service. Courier charges are nonrefundable by the company; physical damage will not cover the warranty.

In case of any additional queries, feel free to contact us at [protected] (10:00 am to 06:00 pm) or drop an email at [protected]@portronics.com
Thanks & Regards
Portronics Support Team
On Tue, 3 Oct at 5:42 PM, TARUN NAMDEV wrote:
Hi please find attached screenshot where portronics connecter is not working. While connecting laptop with other devices.

Sent from Outlook for Android

From: Sandeep Kumar
Sent: Tuesday, October 3, 2023 5:32:34 PM
To: tarun.[protected]@outlook.com
Subject: Re: Support Ticket "Request to replace product Portronics MPORT 31C 4-in-1 USB Hub . it is not working"

Hi Tarun,
Reference Ticket ID:474105

We would like to request you to please elaborate/describe your product issue and kindly share product images.
Thanks & Regards
Portronics Support Team
+1 photos
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Nov 19, 2023
Complaint marked as Resolved 
Portronics customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2023
Portronics Customer Care's response
Respected Consumer Forum,

We want to inform you that the customer raised the complaint on 2nd Oct 2023 that the product has stopped working after that we shared the replacement process with the customer. The customer has followed the process to courier the product to our service center by India Speedpost which is on the way right now. Once we receive the faulty product at our service center after that we will send the new replacement to the customer. We have mentioned all warranty policies on our official website.
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