[Resolved] Portronics — Service not satisfied

[Resolved] Portronics — Service not satisfied

R Rajareegan Apr 4, 2022 Jul 22, 2022 This thread was updated on Jul 22, 2022

I have recently purchased a couple of products from the Portronics e-com store. I realized that unknowingly the order has chosen two numbers for the same product. When I found out this, I have tried to reach the helpline for cancellation. Help support has simply asked me to send a mail for cancellation. Post sending the cancellation note, I've got it is not possible which is really a not feasible solution. Was this information helpful? No (1) Yes (0)
May 8, 2022 Complaint marked as Resolved Portronics customer support has been notified about the posted complaint. Verified Support Apr 05, 2022 Portronics Customer Care's response Respective Consumer helpline, We would like to inform you that this customer placed order on 1st April and mailed us on 4th April and till date order already proceed for dispatch process. Once order already dispatched then we can not cancel it however we have informed customer to refuse to accept the order at the time of delivery so that we will get back this via RTO then we can help customer with refund. Kindly let us know where we are wrong here. please check below screenshot of customer ticket - 327580 conversation. Thanks & Regards Portronics Support Team Jul 22, 2022 Updated by Rajareegan I disagree, In that case, it should be updated on the product page. I came to know once after I mailed you that there is no return for the product I purchased. This is not the way you build trust with your customer. With respect to your Product, I really appreciate it. But the customer service is REALLY BAD. Regards
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