[Resolved]  Portronics — Service not satisfied

I have recently purchased a couple of products from the Portronics e-com store.
I realized that unknowingly the order has chosen two numbers for the same product.
When I found out this, I have tried to reach the helpline for cancellation.
Help support has simply asked me to send a mail for cancellation.

Post sending the cancellation note, I've got it is not possible which is really a not feasible solution.
Was this information helpful?
No (1)
Yes (0)
May 8, 2022
Complaint marked as Resolved 
Portronics customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2022
Portronics Customer Care's response
Respective Consumer helpline,

We would like to inform you that this customer placed order on 1st April and mailed us on 4th April and till date order already proceed for dispatch process. Once order already dispatched then we can not cancel it however we have informed customer to refuse to accept the order at the time of delivery so that we will get back this via RTO then we can help customer with refund.

Kindly let us know where we are wrong here. please check below screenshot of customer ticket - 327580 conversation.

Thanks & Regards
Portronics Support Team

Jul 22, 2022
Updated by Rajareegan
I disagree,

In that case, it should be updated on the product page. I came to know once after I mailed you that there is no return for the product I purchased.

This is not the way you build trust with your customer.
With respect to your Product, I really appreciate it.
But the customer service is REALLY BAD.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Portronics Phone
    +91 85 8885 0451 [WhatsApp]
    +91 95 5524 5245
    Portronics Address
    B – 76, Wazirpur Industrial Area, Delhi, Delhi, India - 110052
    View all Portronics contact information