Portronics — Earphone not working conch 90

I have buy earphone and received it today but they are not working and not showing any response and rhe team is also not replying
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Portronics customer support has been notified about the posted complaint.
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Dear Customer,

As checked you have raised your ticket - 331972 at 2 hours ago (Thu, 28 Apr 2022 at 6:01 PM) and that in non official timing. There is TAT of 24 working hours to revert on each ticket, please wait for the same, our team will revert on your ticket. kindly check below screen shot of your ticket -

In case of any additional queries, feel free to contact us at [protected] (10:00 am to 06:00 pm) or drop an email at [protected]@portronics.com

Thanks & Regards
Portronics Support Team

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