Portronics — earphones (conchx)

Address:

New Delhi, Delhi, 110008

This complaint was filed on the 15th of may, 2018 on tuesday.

I am having this complaint again. I wanted this to get resolved the last time i wrote the mail. But, i am way too disappointed with the actions taken by the company to solve them.
The earphones which i purchased were portronics earphone conch whose model name is conch x. I have been coming to this place from last 5 times and have never been satisfied and this travelling has costed me a lot. And the area in which your service centre is, is not at all safe for anyone to travel alone, so i have always had someone to accompany me for the same. Therefore, i need my money of all the travel, back. I'll give you the actual amount of expense for a day.
Expense:
Rickshaw costing ₹20
Metro till azadpur costing (₹40*2=80) ₹80
Auto costing (₹50*2=100) ₹100
Total for one person becomes ₹200. And always a person accompanies me so the total for 2 people would be ₹400.

And if i would consider the amount for 5 days, it would be (400*5=2000) ₹2000 in total.

I want the money back for this.

Also, considering the fact that i am a working woman, and i have to take an off to go to your service centre and it takes the whole day for it, and my money for the off taken is always cut. And the same thing happens with the other person.
This accounts for the monetary loss which i have faced and which is countable. But what about the non-monetary loss which cannot be calculated in terms of money. The mental harrassment and the frustration which i have faced because of this.

I am not happy with the services provided by your company. And seeing that it has costed me this much, i would probably never recommend your company's name for any electronic thing.

Now coming on your staff's behaviour at the service centre. Firstly, the lunch timings of the staff is not fixed. When we went to the centre, within 5 minutes the man who had to deal with the issue, left to have his lunch and when we asked the trainees, sitting over there, about the lunch timings they said that you don't have a particular timings but when there is no customer they go and have lunch, but we were there standing in front of him and he left without even listening to the problem and asked us to wait for another half an hour. Second, the behaviour. The last time before tuesday when we went to you service centre we requested them to provide us with the eaphones at our near stores or dealer, so that we don't face much of an issue, the response from their side was that we had to wait there or come the next time, to collect the earphones. Third, this time we just asked them to give us in written that at the present situation they didn't have the earphones we were asking for, but they simply denied to that and we had a bit of an argument but they gave no solution. After that we said we would have to complain this matter to some authority, to which they replied that we can do whatever we wanted to. But as soon as they saw me complaining, at that time, i immediately received a mail for earphones not in the warehouse and which also mentioned that they will courier me the earphones to my residence. If the staff would have done it in my one or two visits, i wouldn't have been in much of a problem. But the staff always denied to help us. Fourth, whenever we have been there, you have given us a new piece of earphones. The response to the change of earphones has always been so blunt and in a way that made us feel responsible for the earphones and that we have destroyed them. First of all we don't have much time to invest in the process of changing of earphones. It's not easy to travel in such a weather, everytime the earphones are destroyed. We do not like to travel this far. And whenever we have asked regarding the problem with the product, whether it is the wire or the earplug, the response have been like that they don't know about the problem but as long as there is no physical damage, they don't have any problem in changing the earphones.
The responses and the actions make us feel that we have done a mistake by purchasing your earphones and hence we are bearing it.
And i think if i wouldn't have been working, i would have come to your service centre the day my earphones got any issue. And that would have doubled up the days of my visits to the centre. I don't think that your company has a quality check of your products. Because i have seen other companies, they regularly have that check and if the comsumers are facing a continuous issue with the product, they stop the production of that. I would highly recommend you that if the comsumer is spending more on purchasing your product and is continuously facing an issue, you need to recheck it.

It would be great if you send me back the money (My claim) on time and the earphones. I would be grateful if you send a better quality earphones because going through the past records, i am pretty sure that your earphones will get destroyed within 2 weeks. Are the earphones in your company made for just a period of 2 weeks? The quality tells the truth for that. So if you can send some better quality earphones or reimburse me back with my money along with the claim.

Thank you