Portronics — My Buddy K

Shiprocket Delivery Guy quickly set off after handing over an empty parcel. Company is holding customer (me) responsible for this. Should I have ran across to catch the running delivery boy?
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Portronics customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2022
Portronics Customer Care's response
Dear customer,

we apologize for fo the inconvenience, kindly allow us 72 hours, we will check and resolve your issue.
Verified Support
Nov 03, 2022
Portronics Customer Care's response
Respected Consumer form,

We would like to inform you that this customer ticket/complaint -372587 received on 20 days ago (Fri, 14 Oct 2022 at 12:23 PM) and our as per customer he got empty parcel but we have checked with courier that the said we have deliver the product however here if customer felt that parcel is empty then he should not accept that and this product weight is 260gm so parcel seems light in weight so customer can denied to accept the parcel.

Our team replied on the same day at 20 days ago (Fri, 14 Oct 2022 at 5:48 PM) and ask to share unboxing video but customer never share unboxing video then it is quite difficult to get claim from courier because they said if customer felt the parcel is empty then share parcel unboxing video but opened the parcel without making any video despite to know the parcel weight is light.

We wish we could help but we are unable to help in this case.

Thanks & Regards
Portronics Support Team
Nov 07, 2022
Updated by Tulsidas Parekh
The delivery boy simply ran off without even me checking the parcel, he has not even taken POD signature or allowed me to put POD complaint if needed. Answer my question: If empty parcel was maliciously handed me over and delivery boy runs away - is that still customers fault? Shoud the customer run behind him? Also, if the parcel was claimed to be 260 GMs and still the same is delivered - is that not a 50% issue on both sides instead of blaming everything on the customer learn from the mistakes and understand who is cheating both parties. Am I the only one with whom this has happened? You should implement the OTP based delivery method as a learning from this. I am still ready to give you the video but the parcel was open and it is still the same way as it is now. At first your customer care executive told me over the phone to share photographs showcasing open parcel, WHY are you changing it now? Do you think every customer will make video of every parcel so that they can send you?
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