Postal Life Insurance [Pli] — premium deducted no receipt generated

Address:673632
Website:PLI

My policy number[protected] and customer id 64925596. I paid my pending two instalments of premium on 27-9-18 7.00 pm via federal bank online debit card paymnet. I entered otp and message on phone came that amount deducted, but due to network problem no receipt is generated and the pli site amount shown pending again. While from bank statement it is seen that rs.12496 transferred to india post. Please address the issue and take action to generate a receipt and account money in pli policy account.
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Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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My Policy number TN-302846-CS. I would like to know the present status . Kindly sent the details to my email "asko958.[protected]@gmail.com"

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    Postal Life Insurance [PLI] Phone
    +91 40 2346 3606
    +91 361 254 7385
    +91 22 2262 4470
    Postal Life Insurance [PLI] Address
    Directorate of Postal Life Insurance Chanakyapuri P.O. Complex, 1st Floor, New Delhi, Delhi, India - 110 021
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