Pothys — Irresponsible and unprofessional General Manager and Purchasing Manager - D.Chandrasekar & Ramesh - Refund requested

Address:

Chennai, Tamil Nadu

Hello, I'm Nishara from Houston, Texas, USA. I was in Chennai only for 2 days and wanted to do shopping, so I went to pothys at GN Chetty road and there were no other customers except me. I went to 4th floor chuditaar section and bought a chuditar which was Rs.11395. I did a trial and most of the employers who work in the 4th floor saw me wearing that and they said, "it looks good on you". IT WAS PERFECT SIZE AND FITTING VERY WELL ON ME. So I bought it and left from Chennai. But what happened is, I wore the same on the next day for a function and it immediately started tearing one by one at each places. I immediately packed that and sent it to one of my cousin who lives in Chennai. They took it to Pothys on the 4th day of my purchase and explained the situation. But they were not ready to replace or pay back the money. They left from Pothys after several arguments. No use! Then I sent my brother who works in Chennai and he met the General Manager D.Chandrasekar and the purchasing manager Ramesh. They said, "they can send it to the company 'Karishma' (Chuditar brand) at Bombay. They will decide whether they can replace or not. But Pothys cannot do anything on this." My brother gave them a chance to send it to Bombay. My brother mentioned them that, we should get it back on or before June 10th because my sister is flying back to Houston on June 11th. But after 2 days my brother called them again to follow-up and came to know from Ramesh that they did not send it to Bombay even after 2 days. Then they said they will definitely send it on that day. But we are dam sure that they never send it to Bombay at Karishma. We tried to reach this GM and PM several times, the mobile was ringing and they never responded. Ramesh's official number was misusing by a lady. When I called Ramesh's number, some lady attended the call and said, you have to call to Pothys landline, not to this mobile number. Then why do they give this mobile number as a contact number online? I tried to call to Pothys landline and someone called Kannan at Jewellery section attended the call and he wanted to help me and he was helpless. Atleast he informed the GM to attend my call as I was calling from the US. Horrible days to follow-up with these kind of people for almost a month. They never send the chuditar to Karishma and they were keeping it at Pothysfor 4 weeks. Then after several follow-ups, I decided to get the thing back. We told the GM and PM that we will give a case to the consumer court and they said - 'GO AND GIVE'. With their permission, we are complaining to the consumer court. Pothys will lose customers, if they are treating customers like this and we are not satisfied and happy by dealing with such situation. Finally they did not pay back or stich it. I have a torn chuditaar. My loss is Rs.11395. Their response was - some fatty girl tried to wear it, that is the reason it got torn. How come a girl will gain weight within a day? They saw me wearing that chuditaar at their place. Even we showed them the picture of me wearing that chuditaar on the second day of purchase. We will definitely check with Karishma at Bombay, whether this case ever went to them or not! I'm sure that, a big company like Karishma will never do this and they will try to satisfy the customers. They are not unprofessional like Pothys. My friends, family members and any of the Indians from Houston, Texas or in India will never go to Pothys anymore. I have already informed the people via facebook, watzapp and other online websites. No wonder, why there were no customers at Pothys when I went there. I was not aware that Pothys is not good anymore. After this incident, I came to know from others that 'Who will go to Pothys - selection sucks big time and everything is pricy compare to other shops'. I'm happy with Chennai Silks, Saravanas Stores etc, but NOT POTHYS. Not thinking to go to Pothys anymore at any branches anywhere in this world. Too much tension and horrible people like this said GM and PM. By the way the Chuditaar I bought was too expensive and I was not aware that I will get the same for 5k from other shops. Request you to take further action about this case and Pothys should know how the customers will react. I need a refund of Rs.11395. I cannot use that chuditaar anymore. Cannot even stich and use it anymore. That cloth was too old and Pothys were keeping that for long time without any sale. Otherwise, how come a new cloth will tear, just like that! We gave them enough time to resolve the problem and they were not ready to help on this and they did not care. But I cannot leave this amount just like that. Sale date:[protected] CIN: U5232LIN2014PT6096278 (Not clear on the bill) Bill No shows as E H3 (Nothing else) TIN:[protected] Chuditaar given to Pothys on[protected] and collected back on 24/06/2015. They were keeping it without fixing it for a month. They did not have a proof of any courier sent it to Karishma. Why did they give us fake hope? Even I couldnot bring it back to the US on time. I will never take that back from India, because that is useless. I made the payment by my US chase credit card ends with 8303 and the amount in dollars was $179.89. Request a refund to the same credit card. Attached the debit transaction from my chase credit card and the Pothys purchase copy. Thanks & Regards Nishara, Houston, Texas, USA