Pothys Complaints & Reviews

No answer from customer care. When will this order be delivered? Payment has been made in full.

I was ordered 3rd November 2020. But still not received. I have sent mail to customer care to cancel my order. But otherside no response my mail. Customer care number not responding. I spoke to WHATSAPP team but problem was not resolved. That person number is [protected]...

I placed an order ORD_23007 on Oct 23 for 9000 with International shipping to USA.

no updates on order, no replies to countless emails that I sent, customer care numbers are not reachable. They are either switched off or no one is attending the calls ..

I need an update on my order

Order ID - ORD_23554 not delivered

I am murugan from Tirunelveli. Today we gone to purchase dresses through HDFC credit card e gift voucher but they didn't accept that voucher. A day wasted for me because of this.
Do the needful.

M.Murugan
Tirunelveli
[protected]

I had placed an order "ORD_27238" for 2 sarees of worth 13970 on 04/Nov/2020.

It has been 2 days and there's no update on the order. The customer care number that is provided doesn't work at all, it just rings and no one picks it up, although its a mobile number.

I need those sarees for upcoming Deepavali festival which is just 8 days far. Seeing the similar complaints in this portal, I'm worried, as my money is aldready billed on my credit card.

I have placed an order on 1 Nov for two silk sarees to be delivered. There is no update on the order yet nor they are picking the phone number or responding on WhatsApp or on the email address provided.

Very very bad experience!!...

I have ordered a Saree worth of Rs.7985/- on 20th October from Pothys.com. So far they have not yet delivered. When I called they are telling Franch express courier misplaced the order to the another customer mistakenly.
Pothys team not responding properly.
Very very bad experience.

Good morning sir,
I am K.Ariharasuthan, Indian Bank Manager,
Mob.No.[protected]. Today morning around 9 am I went for purchase of grocery and I purchased. Instead of purchasing ponni boiled rice, I purchased steamed rice so immediately after 5 min I reached the store for exchange they intimated exchange will be available after 10.30 only. I agreed and I purchased again my needed rice. Then I requested the billing person to hold the steamed rice to put the token, so that I don't want to carry the rice but the security incharge lady rejected that she wil not put the token for the purchased item. I intimated already I am having big luggage so I hard to carry the rice bag, after that too she rejected to put the token. So I left the bag before them and started. It's just Rs.240 is not the matter but it's a loss for me and I am regular purchaser in pothys and usually will purchase more than 4000 monthly. You can check my profile too. Why ur people's r behaving like this to the common man. Because of this I have to think to come again to pothys. My network is big and I will recommend to go to some other stores like vijayaganapathy, ravi department or to the chennai silks depond upon ur action against this.

Hi,
I have placed an order on June 20th for Rs5345. My order was kept on hold due to covid19, but the amount was debited from my account. I have been sending mails every week, still no response on my refund status. Please check and initiate my refund at the earliest

I was purchased chudithar dress material from chennai pothys at October 2020 first week and stitched wear first time...and washed...after first wash full color fully vanished please take action that textile shop...

I had ordered (Order ID - ORD_20588 )
one Long Kurti KURN336from Pothys also paid rs.865 through online., I am very happy with ur service.i get it on time
But I got lots of dark black dots on the product
I request u to please replace the kurti
Thank you,
Regards NANDINI

Hi
I have bought saree for my mother which cost rs.1600. Later my mom doesn;t like colour so i had changed. I exchanged and got sarees which cost rs.1423 and the management doesn;t return the balance amount rs.177. Instead asking me to buy something again.. Later i went and bought inner wear which cost rs.170 and again asking the balance amount. They were saying we dont give refund amount.. Ie rs.7. For this they making me to go and...

I have purchased an inner wear which is not exchangable on 4/10/2020. Its cost is 326rs. The problem is the product I recieved is not one which I was selected. The size and colour of the of the product was enterely different. I didnt used the product. I went back to pothys and complainted to the supervisor and manager. They behaved rudely. Told adamently that it cannot be exchanged. It was a Very bad experience from ur staff.I argued them to check cctv visuals to find the product I was selected and the girl taking another product for billing .

Shame on U . . I will share this bad experience with others. I am a Govt official. Please take necessary steps

I buy products worth 2700 from your store.. They cheated me by telling those products can be used for three years.. So when i reached home and check i can use those for 4 months only.. I need to change it..

Hi Pothys Team,

To whomever it may concern regarding (Order ID: ODD6325)

In your Grocery shop (Hyper) we are not getting proper updates about the products, if we ordered grocery products online some of the products are available and some are out of stock which is been not even updated on the website, after ordering the products we have very poor delivery services we have ordered it on Saturday early morning i have got the OTP codes from your team but still we haven't received the products (Order ID: ODD6325), regarding this we tried to reach the concern team but there was no response, could you please improve this so that we could have a hassle free customer experience in future .

Thanks

Thanks&Regards
M Mohammed Aashik
[protected]

Old stained

ACK no L T57 dated 05/05/2020
Used cloth packed up and given as new.

Hi. I am from coimbatore. Went for purchase on 30/07/2020 to gandhipuram as the on-line shopped dress had a damage so for the exchange purpose I went. Seriously I have never experienced such a bad thing.. The saree I purchased is for 3500 which is named as softsilk I had a damage the saree in the latest model was worst all 10 to 15 sarees had some damages like weavin holes, extra threads, dye mark, ink marks and finally crow ### as well.. When we raised a complain to floor supervisor he said like we will check on these items.. How without quality check ur displaying sarees in front of CUSTOMER. After multiple check only the saree should be dispalyed to us right

Finally without satisfying I moved to townhall pothys to exchange the saree .. The same there was not even single saree collection of same soft silk at 3500..i then increased my budget to 5000 and I got just 4 sarees on softsilk model.. All we're same colors green with pink. Green with blue, and then some dull 2 colors.. It took me a day to select just one saree.. So I just went with green with blue.. I forced me to take that saree just bcoz ter was no collections and quality good sarees.. After 2 days when I wore that saree.. Everyone asked me as this saree is not worth for 5500 it doesn't look like soft silk it just looks like mixed of someother threads as wll.. But the ppl who sole told me this is a pure silk.. Worst experience ever in phothys.. As I stay near to Kerala border it took me to reach shop 1 hour and spent whole day to find one good saree.. But not even satisfied with that as well

Last September and October I purchased sarees, vesti, shirts, pants all for 4 lakh rupees for my marriage.. But even though u did not satisfy your regular CUSTOMER.

The 4 nighties bought on 31/7/20 of size 2xl is very large and not suitable for me. Kindly exchange them for 1xl.
I bought thru video call.

Regards
N. Sumathi.