Powermax Fitness — Fake Commitment given several times

Powermax Fitness received the order on 12 th of June . They have sent the product through Delhivery. This product was in Kolkata till 18th June. And this product is roaming here and there in Kolkata itself.But they are providing update due to manpower issue of the courier not able to deliver. I want to talk with their leadership team as well. But one lady Swapna basically told me very rudely whatever I can do they have no issue.
Continuous fake commitment and eager to deliver on time basically misguided me and create mental harassment. I told them compensate me as my good amount is blocked by them more than expected without delivery.