| Address: | PPS Motors Volkswagen Showroom Kolkata Central - 238A, Acharya Jagadish Chandra Bose Road Kolkata, West Bengal 700020 |
After being forced into paying the booking amount sighting discount benefits and 100% refundable option on booking cancellation, I have not been refunded the amount by stating that I need to provide them with cancelled cheque details. This was clarified before making the booking payment and I was assured that no such documents will be needed for processing the refund. They were extremely comfortable and happy in accepting the booking amount payment through UPI.
However they claim they cannot process the refund through UPI or reverse the transaction made. They also fail to provide so called POLICY details that mention I need to provide them with a cancelled cheque or any affirmation that the cancelled cheque will not be misused.
The PPS sales team is extremely arrogant when it comes to demanding payments. They have come up with their own time lines and have demanded payments. The most unpleasant experience was however faced with SAMRAT CHAKRABORTY - [protected]@vw-kolkata.com.
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