Prasanna Travels — bus service and unsafe halt during midnight.

Address:	Pune, Maharashtra, 422005
Website:	purplebus.in

I travel every weekend to nashik from pune and vice versa by night ac sleeper bus.

Since few weeks it is observed that their are some serious issues with this route bus and staff because of that me and my friends may think not to travel with purple travels.

Serious issues need to be solved with top priority :

1. Bus is not maintained :-
A) windows and floors are dusty.
B) ac is not working properly - the air flow is very low in some ac vents.
C) most of the charging points not working.

2. Staff
A) boarding unanauthorize passengers :
- boarding of drunk passengers in between (Especially between
Sangamner bypass to narayangaon) with less money.
- as bus travels from 11.00pm to 4.30am night, its very unsafe to stop on
Road and allow the passengers from road.
Consider safety of female passengers who also travel in the bus.
B) taking less money by agent at shivajinagar, pune than what we paid.
C) loading of goods and materials on passenger seats by taking lot of
Money (Around 2000/-) without challan or ticket. (Illegal medical goods
Mostly).
This incident always happens at shivaji nagar, pune.

3. Most serious issue :

On the route of nashik to pune - nashik, during midnight around
2.30am, bus take halt at hotel laxmi near chandanapuri ghat.

The hotel is very dangerous for all the passengers as criminal activities like gamble and drinking openly takes place in front of all by help of hotel owner.

Their are local criminal gang of 5-8 boys and their leader plays the game of gamble (Jugar) and if any passenger go nearby they put him in a trap.

If passenger says anything then they all bully him by weapons and get money from him.

I have witnessed all these activities and made request to driver and cleaner of bus, not to stop bus at this hotel, but they denied saying their is no hotel open at this time on highway.

It was also observed that driver and cleaner gets 200-250/- each for halting the bus at this hotel and working together with other travel bus staff like neeta travels.

Considering safety of passengers utmost priority please do the need full as earliest.

Even calling to customer care no several times but no once pick the phone.
I also mailed on customer care e. Mail but no reply yet.