Prasanna Travels — misbehavior of bus driver

Address:

Sangamwadi, Pune, Maharashtra

Hello, i am traveling from pune to nagpur in prasanna purple mobility solutions luxury bus called purple platinum. It is a bus which leaves at 7.30 pm from pune.
At 9 pm i went to driver and requested him to stop the vehicle for a toilet stop as i had to urinate. But the driver sent me back to my seat saying it is not part of my job. But he said i will call you if i find a appropriate place. So i went back to my seat.
But after that even at toll booth he didn't stop for washroom and kept driving. After almost 1 hr and 30min bus stopped for dinner at smile stone hotel near ahmednagar.
When i asked him, why didn't you stopped the bus, he shouted at me and said bad words, further he also said it is not your father's bus. This was extremely hurtful as i don't have my father now.
For those 1.5 hours i was in extreme pain but the driver didn't cared at all.
Bus no. Is mh 40 at 1095, traveling from pune to nagpur today 31/07/2019 at 07.30pm from sangamwadi pune.
Name of the bus driver is either arun thakre or mohekar, i asked purple helpline for this.
Furthermore when i called helpline no. Of prasanna purple, they said we cannot take any complaints and refused to note down any.

I am a 25 year old student who can bear this situation, but thinking about the older people it is kind of disturbing if they behave the same way they did with me.

I request you take strict action against this and should be made a norm regarding this. I have taken photograph of both bus no. And driver for this.