[Resolved]  Prasanna Travels — Not picked up from pick up point

Address:

411042

I had booked by pick up for the Pune to Mumbai Purple travels from makemytrip.com as below:
Booking id:NU[protected] (Pune-Mumbai).
PNR:38807225.
My pick up point was mentioned as below:
Swargate-Purple Tr Mitramandal Chowk Shraddha Lodge. The boarding time was mentioned as 6:40 AM.
On reaching the pick up point at 6:23 AM, i stood right in front of the Purple office. I called on the bus operator numbers as mentioned in the ticket.However there was no response.
I received a call at 6:53 AM from [protected], and was told the bus left from the point since i was not present. On enquiring as to what time the bus was at the point i was told 6:30. I was however present at my pick up point much prior to the time specified. However the bus operator stil argued that the bus was at the spot and i was not available. Which is obviously a lie as i have been informed from inside sources that the bus driver usually takes of directly from Magarpatta and skips the pick up point when there are 1 or 2 passengers. I was then offered a bus at 7:30Am which was not fissable for me.

This is the second instance this has been happening. Please consider this as a written complain. In case i do not receive a response in the next 7 days i would be forced to take up the matter with the legal authorities for Mental Harrasment against Prasanna Purple Mobility Solutions Pvt Ltd. I have initaited the legal process from my end for which the complaint will be lodged after 7 days as per legal norms.