Proptiger — no help from proptiger after the bank issued me home loan with insurance policy

Shrey Mehrotra

from Bengaluru, Karnataka

Address:	Diamond District Office Building, HAL Old Airport Rd, ISRO Colony,
Website:	Proptiger.com

Good experience with sales team, went ahead and took assistance for home loan as well but later on realised it will be a horrific experience. Bank representative issued an insurance policy without my consent and since then (4 months now) it has been really hard to follow up and get the issue resolved. Though proptiger confirmed me not to worry about the issue as they will be resolving the same within 1 month (Since home loan was issued by the bank person from their company) but it has been around 3 months and i have to follow up multiple times with bank's team personally to get the issue resolved with little help from proptiger as most of the times there is no response to call or no call back from their side. I have been paying emi for the insurance since last 3 months and there is no communication how will i get the refund and other details.

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PropTiger customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

PropTiger Customer Care's response We don’t like to see our customers upset and inconvenienced. We always strive to create a positive customer experience. Kindly email us the details along with your contact information at customer.[protected]@proptiger.com or call us at[protected].

Jan 06, 2020

Updated by Shrey Mehrotra Have sent email earlier as well with no response. You can contact me at[protected] as your number is always busy, waited for more than 20mins on call.

Verified Support

Jan 07, 2020

PropTiger Customer Care's response As per our telephonic conversation with you, we have escalated your case to our team. Please allow us some time. Our team will reach out to you. We appreciate your patience and co-operation with us.

Jan 10, 2020

Updated by Shrey Mehrotra Hopefully somebody will be contacting me regarding the issue as it's hard to catch Bajaj people directly due to ignored calls, no response to email.

Jan 14, 2020

Updated by Shrey Mehrotra Any update on the same and how much time it usually takes to address the issue after escalating?

Verified Support

Jan 16, 2020

PropTiger Customer Care's response As per our telephonic conversation, there is no pendency from our side on this case. Our team is regularly following up with the Bajaj. We also request you to approach the Bajaj Team from your end and try to resolve the case. Being an intermediatory, we have less intervention on such cases. But our team will follow-ups with the Bajaj team in the future till the case gets resolve and they will also update you for the same.