Punjab National Bank Housing Finance [Pnbhfl] — Preclosure document and List of document delaying for 45 days

Address:

PNB Housing Finance Limited, 201-A & 202, 2nd Floor, Megapolis Building, 579, MG Road indore Madhya pradesh 452001

Hello Sir/Madam,

I Am Vishal Mishra, This is with reference to my existing Home loan account number:- HOU/IND/1121/927053

On 19th January 2023 I have raised request for pre closure letter and List of documents through PNB Housing Indore Madhya Pradesh Branch with service request 20835408
I was informed that it take 21 working days. Now it is 27th February 2023 but I have not received my requested documents.
I am making consistent follow up with customer care but looks like they are purposely making delay.
They are saying waiting for approval, update me shortly: till now no time lines share with me.

Why so much time is required to provide two documents. It is totally harassment from PNBHFL. I also marked the copy of communication to Nodal officer but nothing happened so far.

I wrote mail to Nodal officer today also and marked copy of mail to to nodal officer [protected]@pnbhousing.com and customer care - [protected]@pnbhousing.com

I request your help in this regard to get my documents as early as possible.

Regards,
Vishal Mishra