Punjab National Bank [PNB] — Amount is not refund in my account.

Address:

Havells India limited 14/3 mathura road faridabad haryana India pincode - 121003

Dear sir & mam,

Hamne irctc se ticket book kiya tha (15/12/2019) ko amount debit - 2542. Payment mode patym tha. Or travelling date (12/04/2020). But lockdown ki wajah se ticket automatic cancel ho gye the. Jiske wajah se paise refund hone the. To hamne railyatri walo se bat ki to wo bol rhe hai ki hamare taraf s paise refund ho gye hai jabki unhone hame mail pe refund reference no bhi send kiya hai sari detail bheji hai. Or phir unhone bola bank se bat kro to hamne bank walo se bhi bat ki the to unhone bhi bank ka statement print krke de diya ki koi payment nhi aya hai or to pnb walo ne print paper pe mohar bhi laga ke diya hai pnb bank ka. Phir unhone bola ki aap payment mode mtlab patym walo s bat kro apka paise whi ruka hua hai. Mai jab ticket kiya tha uska payment wali statement bhej rha hu or jo paise ane hai wo 2450 hai.
Bank refund id/ bank reference no - 30004601139349201736520