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Punjab National Bank [PNB] — pubg purchase

Purchased uc cash via in-app purchase of pubg mobile on 31 january 11:53 am via internet banking. Costing rs.1874 for uc credit of 1800.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my pnb account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.
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Complaint Status


[Jan 31, 2019] Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I booked a earphone by amazon after sometimes I cancelled order but Refund has been not completed. I call to amazon customer care he gave me reference number Refund reference number : 75503729021026384932263
And pnb deny that I can't submit complain regarding this.

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    Punjab National Bank [PNB]
    Customer Care Service
    Customer satisfaction rating
    25%
    Complaints
    3922
    Pending
    0
    Resolved
    971
    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
    View Full Information
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