[Resolved]  Pure IT Water Purifiers — “PUREIT MARVELLA RO” trouble

Address:

Kolkata, West Bengal

Dear Sir/Madam, This is to inform you that I had purchase a “PUREIT MARVELLA RO” vide invoice no 003261 dt 07.03.13 Model no[protected] from Reliancedigital Retail Ltd, at Axis Mall, New Town Rajarhat, Kolkata – 700 156, after 4/5 months onwards I am facing too much problems, several complains lounged and told them to replace the machine from first time. Plz check my complain sheet, then it will be clear, several times I had convey to your helpline persons to look into the matter & I will interested to talk with your higher Authority, they send representative & doing the temporary solution. But failed, Lastly I am going through mail. My family member is 2+1, within 9 months we used 4000 Ltrs water, it is impossible. The fact is first it had taking 4-6 hours for fill up the drum for one time, then it had going to 8-10 hours, representative came & done some work, but solution not made. Then they suggest that to Purchase a Iron Guard, Lastly I had purchase the it Rs.1400.00 from him, he fitted it on 26.11.13 at 1.25 pm, when we start to run the machine at near about 4 pm, the red light started to beeping, my wife stopped the machine. When I reached at home at 9.50 pm, machine start & same think found. Next day I ring the representative Mr Bappa Mondal at his mobile, after discussion he told me to change the filter or other thing for cost of Rs.1625.00. As a middleclass family how the cost of such revenue expenditure will bear, I don’t understand. Within 9 months this huge expenses then after 2 years what will be happened. And why the customers will purchase such type of machine. Therefore I am requesting you to look into the matter at seriously and do the needful at most urgent basis, otherwise we will not get water for drinking. Regards Suman Ganguly [protected]