[Resolved] Pure IT Water Purifiers — Worst Customer Service

chandres4u

from Delhi, Delhi

Sep 16, 2014

Address: Bangalore, Karnataka

Hi This is with utter displeasure I am writing the complain regarding the Pure It service. I have been consuming Pure It water filter since 4 years and recently I have started facing lot of problems with water leakage from the filter. So, to rectify it I have been calling and registering complain time and again with Pure It customer care and my complain number with them is C[protected]. It's been 3 and half month we are facing this issue and this guys keep telling they will take this issue as high priority and make it fix in a day or two. I want to file a complain regarding them since this guys are not at all providing any valuable service also the service who comes once in a blue moon do not behave properly with customers and also they do not provide and receipt for service done and keep begging for money for nothing. I would request Hindustan Unilever to guide this pure it guys improve their service because if they do not keep up to the mark they will perish if they do not perform.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

nitin1234567

from Nawanshahr, Punjab

Sep 19, 2014

My complaint number is C[protected]. Similar problem from Hindustan Unilever Pure It Marvella RO. Pure It Marvella has started giving problem. I registered a complaint to change the CSF and same got serviced, I paid the service and CSF charges. After two days rejected water drainage stopped working and it started giving warm water. I again registered a complaint and same got serviced, I paid the service and pump replacement charges. After a day it started leaking all over. It was very clear that installation was not done properly. I again registered a complaint and people at pure it says they would charge for the service. I told them it could be a installation problem I'll pay if something is needed to be replaced but the guy insisted that it is chargable as per our company policy, NO VALUABLE INFORMATION. He kept saying "It is our company Policy". I agree they keep begging for money for nothing.