PureIT / Hindustan Unilever Complaints & Reviews

I have Pureit Advanced 23L water purifier. It has been almost a year since it was purchased. The battery color is still white which means it is still valid. However there is green moss inside the transparent water container which indicates that the water is not fit for drinking. Please note that the water was not stagnant and has been replaced on daily basis.When we called the Customer Care on 4th Nov 2014, they registered a complaint (C[protected] and informed that it will be attended to within 48 hrs. However after 48 hrs the complaint was closed without anyone ever attending to it. No one even called us.I called up the Customer Care again on 10 Nov 2014 to order a new germ kill kit. The operator was literally sleeping and did not respond to my queries. It was clearly evident that he was sleeping on call. He did not register my order. When I requested for order number, he started to abuse me and said this is how we speak at customer care.1. He was speaking in Hindi in-spite of me selecting the language as "English". Not that I do not know Hindi but he was in-competent to speak.2. He did not register my order3. He was abusive to me.I have registered a fresh complaint for this matter (C[protected]. If I do not get satisfactory resolution to this matter in next 48 hrs I am going to take this matter to Consumer Court and also expose in Media.I have had pathetic Customer Care experience from Pure-it on previous occasions as well and after reading other posts I am in no doubt that Hindustan Unilever is only making false promises and they really do not care for Customer once their products are sold.

I got a modern bread yesterday and after I bought it home saw a thin string of plastic inside the bread. Was shocked to see this. Din't imagine that such a branded product would be so careless about their quality. I am still having this bread with me and is still unopened.

Sir, Sub: New Pureit with used kit (battery) I purchased Advance 23 ltr Pureit on 22.10.2014 from M/S Rudra Enterprise, Asansol-4 (Mob. No. [protected]) under exchange offer. Their men brought the equipment at my house and install it, took Rs. 2500/- and get my signature on the cash memo no. 6247 dated 22.10.14. After draining out first water completely through tap I used the water and found the presence of chlorine smell. I again drained out the water completely through the tap but the smell did not go. I lodged my complaint on 24.10.2014 vide no. C[protected] with pureit customer care . On 26.10.2014 I was given wrong information by Pureiy Custermer care through SMS that my complaint has been attended. I made several calls to Mr. Katik Team Leader of Pureit Asansol who admitted that the carbon polisher is broken and promised me to replace it. Just now I opened the equipment as per the instruction given in the manual and found that the dealer has willfully given the used and old Advanced Microfiber Mesh and Carbon Polisher. I found that Advanced Microfiber Mesh is dirty and carbon Polisher is broken. My Serial No. of my Pureit Advance 23 ltr is RPA [protected]. It is shame on the part of Hindustan Unilever to supply such product which is the concern of health of people. I, therefore, expect that my your team shall attend and replace the used kits immediately. Regards Ghazanfar Husain, DU- 51, Type A-1, Rail Vihar, PO. RK Mission, Asansol -713305 (Near Sentrum Mall, HLG Hospital) Mob. No. [protected]

PUREIT WATER PURIFIER NOT WORKING PROPERLY. NO PURIFIATION/FILTERATION. THE COMPLAINT IS YET TO BE ATTENDED. PERSON AT LOCATION WILL BE AVAILABLE IF VISITED BETWEEN 11:00 AM AND 01:30 PM ONLY. HENCE, THE SERVICE REPRESENTATIVE MAY PLEASE ATTEND ACCORDINGLY. PERSON MAY PLEASE VISIT WITH ID PROOF. With Regards ramanathan [protected]

I have ordered GermKill Kit 3000ltr on 16th Oct 2014 at 12:39PM online and called customer care for confirmation. On 19th Oct 2014 10:57AM I got message on my mobile number that my order number RFS/5629591 is delivered successfully with pureit promise.. :--- That was big joke, today its 20th oct 2014 5:19PM I am writing and after doing four complaints at customer care number : [protected] Still they are saying it will delivered tomorrow after 11AM its now fifth day started and I logged complaint at customer care on 19th that means after loggin complaint they still taking 48 hours.. PUREIT ARE YOU KIDDING WITH ME??? DO YOU THINK ARE YOU WORKING AS PER YOUR PROMIS???? If you forget then check link : http://www.pureitwater.com/IN/faqs%E2%80%8E/pureit-promise# What is Pureit Promise? Pureit Promise is the promise given by Pureit for definitely delivering the GKK in 72 Hrs from the time of booking the order else the same will be given free. Conditions apply. There is no purification with water at my home now.. If in between me or my family suffered with any problem due to impure water are you taking responsibility ???? If no then who is responsible for this mistake that you made... I want all clarification on this.

Hi, There was a offer from Knorr Soupy noodles to win Chota Bheem's skate scooty. As per the offer, I have sent the codes given in that noodles pack. After some time I got a call from that company saying I won a scooty. They asked me about the address and they taken the same from me. The executive said I will get the scooty with in one month. Its 2 months passed but till now I didn't receive the scooty. Even I found my name in the list...

I ordered germi kill kit on 30/09/2014 and till today I did not get the kit. These guys from pureit has given a supplier's number in chennai who never bother to switch-on his mobile. Called back pureit again and again they give same reply that the problem will be solved with 48 hours. every time u call, they take 48 hours from the day of complaint. They dont have call escalation mechanism. I made a HUGE mistake in choosing this product. I advise to the people who will be reading this *********************************DONT PURCHASE PUREIT FOR THE GOD'S SAKE*************************

Hello, I got Pureit Marvel RO two around 18 months back for 13, 500. Why buying they told we need to change CSF & ROM filters. CSF would cost 750 and need to be changed 6 months once and ROM would cost 1800 and needs to be changed 15 months once.

But CSF is failing every 3 months once. In addition to this they are telling CSF is costing 1600 now and ROM is costing 3, 500. Which means they had increased the rated by 100% in less then 15 months and they products (filters) are keep failing regularly.

I am totally not happy with this product, I need to get the cost of purchase (13, 500) and all my filter cost replacement cost (appr. 10, 000) recovered from HUL. More than that necessary steps needs to be taken to band HUL doing business in India immediately. Hope any one can help our country from these type of cheaters.

I had placed an order for the Pureit Marvell UV GKK kit from the Internet on Monday-22-September @ 10:42am, I’ve received the confirmation message with my order #: RFS/5418901 my mobile number [protected]. I’m aware that there’s a Pureit promise by the text message in my mobile for the delivery deadline as 72 from the time of booking. Yesterday(25/sep/2014) I’ve raised the concern(Complaint: C[protected] that I’ve not received the GKK kit even after 72 hours after booking. Today I’ve received the call from Basaveshwara enterprise Bangalore informing they are charging full amount of Rs.950 for the GKK kit.

My registered number ([protected])I had ordered the GKK(Germ kill kit) under the Pureit promise as mentioned in their website, failing to deliver the GKK within 72 hours from the time of booking they will provide the GKK for free with the charges only for delivery and installation. I've completed 4 days now still not received the GKK, but the person from Pureit says they can't provide the free GKK as per their so called promise. I had raised the complaint against the same, waiting for their response. I'll update in this forum soon, about their actions. Thank you.

Hi This is with utter displeasure I am writing the complain regarding the Pure It service. I have been consuming Pure It water filter since 4 years and recently I have started facing lot of problems with water leakage from the filter. So, to rectify it I have been calling and registering complain time and again with Pure It customer care and my complain number with them is C[protected]. It's been 3 and half month we are facing this issue...

I had ordered Pureit Classic 14 Liter Germkill Kit on 21/08/2014 by calling on the Pureit Helpline No.[protected]RFS/5156744). Germkill kit was not delivered till 29/08/2014, so I again called on the Helpline No. and re-registered my order on 29/08/2014. Germkill kit was not delivered till 05/09/2014, so I called on the Helpline No. and registered the COMPLAIN (Complain No. C[protected] on 05/09/2014 with assurance of assistance within 48 hours. Germkill kit was not delivered till 13/09/2014, so I again called on the Helpline No. and 3rd time registered my order on 13/09/2014. Till now no response from the Service Provider of HUL Pureit and customer care of HUL Pureit keep telling me that your request shall be looked after within 48 hours. Please take some action.

I bought a product from ebay and i got damaged one. in spite of number of mails and calls someone from ebay told me that please call pureit as it comes under warranty. i called puriet they said they will visit my home to see the product. after a week technician came a check only that carbon filter is broken and he dint check anything. after some days he came a change the filter and that time also he dint check the full product and dint assamble also. after one days i fill the water on the pureit and found that bottom panel is also leaking cause it came as a cracked . i made a complaint in pureit but each time i was just listening that some one will visit at your home. and now they are saying that technician had already visited your home and he dint found the product damaged. and now they are telling that you have to pay around 600 rs to replace the product. Please help me as from past 45 days i am struggling on this issue. on Ebay the product is purit Claim ID : 592268 PaisaPay ID : [protected]

I had lodged a complaint that RO is not working on 25th August. Registered mobile number ([protected]) . The technician visited and replaced 2 electrical parts charging me rs 2000. The RO worked for a day but again the issue came up and there was no water in RO. I called customer care number of times, even talked to managers of agents but no one is able to solve my problem on urgent basis. They will not commit anytime but will as "as soon as possible" . This is bull . Even 5 days are not as soon as possible for them. I would not recommend anyone this RO. Really bad service and there technician don't know anything. I really doubt if the parts they changed was really required. The agency that I was dealing is Shop No 28-30, LG, Onemart complex, sector - 6, vasundhara, Ghaziabad, UP (Ph No : [protected]). The agent that came and replaced the parts who is now not asnwering phone is Mr. Surinder ( Ph. No: [protected]). I have spent almost 300 Rs getting mineral water from outside. Amit Aggarwal [protected]

We have a Pureit Marvella water purifier and the lights have been blinking without any water being purified since Saturday 23rd August. We have contacted the call center and apart from apologies and assurances that the issue will be resolved the next day, we have been waiting for almost a week and buying water since we do not know when the purifier will be repaired. Apart from that we have been taking days off from work to accommodate the technician who has been promising to come the next day. This is very unprofessional on your Unilever's and we are just being taken for a ride...

Non delivery of Germ kill kit - Order RFS/5169663 which was ordered on 22/08/2014 and employee is giving worst reasons(Due to death all three employees are busy) and not properly answering my calls if i tried with another number then he is receiving. Really frustrated with Hindustan Unilever service.

I brought a Vim 180grams bar from Reliance Mart, Chrompet, Chennai on sunday. But today morning it had already completely dissolved in water and it had flown from the bar case like a liquid detergent and looked like some alien fluid. But the company guarantees that water will not have adverse effects on the product and is also providing a plastic film around the product, which I suppose is of no use. I called their toll free number[protected] and someone with the name of "Sonali" got it on 12:13 pm. But on hearing my complaint she just disconnected the call. These foreign companies are just cheaters and they are just going on increasing the price of their goods and decreasing the quality of the present product. Just going on introducing new and costly options and spending heavily on advertisement, while they could do a lot of product development with that. Finally we consumers are the who have to collectively bear all the overhead costs. What can i do now ??

I have Hindustan Unilever Limited PUREIT CLASSIC AUTOFILL 23L i had made complain to company regarding the Germkill Kit Expired with in one month. The GermKill Kit was Refilled on Dated 07/07/2014 from 361 Degree Solution Ahmedabad. I made complain to company on this matter on Dated 09/08/2014.As, at home we are two family members. The capacity of Germkill kit to purify is 1500 ltrs of water . As on average this germkill kit lasts for 3 months. I am calling customer care service center every day but they are not doing any action. i have bill of Refilling Germkill kit which i am attaching it with this complain My email id is [protected]@gmail.com and mobile number is [protected]. I bought this product on Jan 2014 and the germkill kit which was provided by compny lasted for almost 5 months. I first time refill it on Dated 26/05/2014 and provider was same 361 degree solutions ahmedabad. The germkill kit which was refilled on dated 26/07/2014 lasted only for 45 days. I made complain to the company regarding the expiry of germkill kit. The gerkill kit was replaced on Dated 07/07/2014 and it only lasted for 30 days. I made complain regarding this and now they are saying we replaced it at FOC (free of cost) on dated 07/07/2014. As they are right they replaced it but they given me used one because it only lasted for 30 days. This is case of Cheating and fraud . I believe you will take neccessary action on this matter. As company is not loyal to thier customers and giving used products with new packaging. This kind of thing can not be tolerated..

Hi am Sneha Desai from Chennai. I went to express avenue mall today for shopping . I later headed to lifestyle store for cosmetics, I picked up Lakme absolute forever silk eyeliner - grey matte colour. Mrp is Rs 425 discounted value is Rs 379.30, I paid the money and got the product, it was in a sealed condition. When I came home I was waiting to try the eye colour . I opened the sealed plastic cover and twisted the pencil ( it is a twister, had to be twisted in clockwise direction then the led comes up ) in clock wise, nothing happened ! The led didn't come up at all ! Then I tried tried, finally after a while the led came up, but it didn't go back ! How will I close the cap ? Then I realised the product is defective . Lifestyle does not exchange cosmetic products. I have been cheated by HUL, what quality check are they doing ? Isn't this cheating a common man ? Rs 379.30 is not a small amount. Please help ! Need resolution immediately !

I am a regular drinker of Lipton Darjeeling Tea. I am purchasing lipton darjeeling Tea for past many years. Last month i purchased a 250gm box of Tea from the neighbouring Prabhat Stores, at Military Road, Marol, Andheri East, Mumbai 59. The tea has turned out to be of very poor quality and the brew gives of no flavour or taste. I am beginning to suspect that tea might not be a Darjeeling Tea at all. Unfortunately I have not retained the carton as poured the tea leaves into a tin tea box as it reatins flavour best