Pureit / Hindustan Unilever — pureit ultima mineral ro + uv outer plastic hook portion damaged

Address:

140 , Thillai nagar, Hosur, 635103

I have purchased Pureit Ultima Mineral RO + UV 1.8 years back

The unit's back side plastic hook portion got broken by itself. It is clearly shows how the unit's plastic housing quality is.

The unit's all the parts quality standards needs to be ensured by the company- The minimum requirement of hanging the unit itself not met by the company

I have raised the compliant to the customer care- The response is very very worst. they not even bothered about my compliant simply replying the technician will come and rectify for this I need to pay 300 Rupees service charges and 3500 rupees for outer plastic case charges

My compliant number is CO[protected] dt. 05/04/2019

How it is correct from the HUL company?. The plastic outer casing hanging hook portion quality is not upto the required quality level

They need to replace it to me at free of cost

Can any one assist me in getting this

Thanks

Sundaram
[protected]