[Resolved]  Pureit / Hindustan Unilever — pureit water purifier water out has highly chlorinated taste

Address:Chennai, Tamil Nadu, 600086

We have a Pureit Classic 23 Lit waterpurifier at home. I got GermKill Kit for replacing the old Battery and the carbon filter from Sri Meenakshi agency, an authorised Pureit dealer in Chennai Alwarpet area.
After fixing the battery, the water output from the pure it seems to have a different taste. It seems to smell and taste like heavily chlorinated water.
We checked the water we are pouring into Pureit, but that seems to be right.
Only water out from Pureit has this bad chemical taste.
Speaking to the customer care, they seem to only know one solution ie sending technician to house for a checkup/service and customer has to pay for it.

They dont understand that fault is in the battery, the chlorine tablet in the battery is ejecting too much chemical in the water, that makes the water not potable.
Was this information helpful?
No (1)
Yes (1)
Mar 13, 2020
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2020
PureIT / Hindustan Unilever Customer Care's response
Dear Akv15

We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.

Regards,
Ananya,
Team Pureit
Complaint comments 

Comments

I used Indulekha Bringha Oil as provided process but it was not good for hair growth but also its beeter to increase hair fall, what a oil, actually u company had remove the tag of hair growth, tag that oil fir used hair fall, much disappointed by Hindustan Unilever products, literally don't expected from huge reputated company side. 😑😑😑😑

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PureIT / Hindustan Unilever
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    1721
    Pending
    0
    Resolved
    1061
    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
    View all PureIT / Hindustan Unilever contact information