PureIT / Hindustan Unilever Complaints & Reviews

I had ordered for germi-kit i at pureit/hindustan unilever. The technician came with a used germi-kit and wanted to replace it. This the second time i have faced this problem.
Although the complaint is lodged at the company but no satisfying action has been communicated so far.
I am attaching the photograph of the used germi-kit and the technician, mayank.

Hi..
My name is rakesh nasit

I registered for your smartpick sampling program on[protected].

Reg id is [protected]

While registration its says within 7 days you get the delivery...

But its almost 2 month and i didn't get any smartpick box..

If hul or smartpick don't want to send it then just inform me so i don't wait for your products..

Customers also suffer of fake delivery of smartpick box.. Courier company automatically confirm the delivery to the customer without delivering the smartpick box.

Its hul's and smartpick's losses because without reaching to your product how customer know your product.

Thank you.

We have a Pureit Classic 23 Lit waterpurifier at home. I got GermKill Kit for replacing the old Battery and the carbon filter from Sri Meenakshi agency, an authorised Pureit dealer in Chennai Alwarpet area.
After fixing the battery, the water output from the pure it seems to have a different taste. It seems to smell and taste like heavily chlorinated water.
We checked the water we are pouring into Pureit, but that seems to be...

I had called Pureit customer care on 23rd jan 2020 to book a 3000l GKK. Since my kit was almost over, they told me that I’m under “Pureit” promise and it will be delivered to me ASAP and that a technician will contact me. Neither dis I get a call nor did the product reach me. i got a message from Unilever saying if it is not delivered, I will get the GKK for free. I called back on Sunday with a fresh complaint, and neither did any one from customer care called nor did any technician called. I called the number on Monday at 2:30pm when they behaved like as though they had no clue and the technician calls me back saying he couldn’t reach my number whereas he was able to reach me after I complained. It’s been 105 hours and the filter is still not replaced. It shows sheer negligence and disregard for a client who has been using Pureit for more than 11 years and this has happened repeatedly. Now the technician says he will try to come before 8pm and I have to pay the full amount. Hindustan Unilever is running a fraud system with automatic replies of ‘72 hours or free’ just to keep the clientele at bay. I would like to see strict action taken for no upkeep or follow up of a flawed customer service and delivery system.

I had bought a ultima pureit ro+uv water purifier. The technician has told me that the controller circuit needs changing. We buy a purifier so that it will last a very long time. It's only been 4 yrs since i bought one. Now i keep on doing the services and changing of the gkk1 and gkk2 which in itself. Now the controller is giving the problem. The controller is 5300+300 installation charges. The company should take responsibility in such...

I bought this product to keep my toilet fresh and clean. I used this product on toilet seat and left it for some time. By the time i washed it, it had dried and after washing it left permanent blue stains on the back seat cover and on the main seat cover. Even after a month of washing these stains reuse to go. My new seat cover is permanently damaged. I am very very disappointed with this product. Please put warning on your product so that people do not suffer like me
Thank you
Jyoti ahlawat

We were getting the indication that sf needs to be changed so we called the technician to replace that.
However when he came and cleaned that, as soon as he switched it on again the lights in the house began to trip. Now he is saying that the pcb is faulty and needs to be replaced costing inr 3200.
I do not understand how it is possible that the machine was on until he came and no lights were tripped until then.
Do not expect such quality from a company of this stature. Need replacement foc.

This is to inform you that i have register for your smartpick product on november - 2019 and after waiting a lot finally you dispatched the parcel and i got the sms that your parcel has been successful delivered on 1st january, 2020 but i haven't received any parcel yet.

Even while tracking the awb numbers it displays the status delivered

I have tried calling the customer care number also so many times but they responded that i have to wait more for the delivery.

Your customer care executive are teaching us that due to technical error the sms was sent. If suppose they are correct then this procedure of wrong sms sending due to technical error is still coming to many of my colleagues until now.

Instead of giving wrong commitments and lie replies kindly look upon the matter seriously and do the needful. As this complain is not of mine alone this matters every customers of yours who have trusted and ordered your product.

Or just inform the customers to forget the parcel because you are sending the parcel and your delivery agent st courier and they are taking that parcel to there home. Or might be hul is taking those parcels back and re-dispatching them to other customers.

I don't care whatever issue you have what i know is i have booked some product from you and you need to send me atleast after waiting for more that 2 months

Awaiting for your urgent response and reply.

Here are all the awb numbers for your reference
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Your delivery agent-st courier is not taking any responsibility and not giving any response for the same

My name is wilwin edara, my phone no is[protected]. I have ordered a free sample through smart pick box, a unilever product on 09 oct 2019 with awb: [protected]. They did not deliver my product so far and daily i am getting messages that your product is delivered and need feedback. They are sending suspicious links to give feedback to the products that they have never delivered.
I am concerned about how they have used my submitted details for the sample.

Its a shame that hul is looting its customers through pureit product. Recently my pureit power adaptor gone bad and i raised a compaint. The pureit technican came to home and replaced power adaptor (230vac to 24vdc) and charged me 1800 rs for adaptor and 300 rs for technician charge. Total 2100rs they have taken from me. Bill is with me for proof. The same adaptor is available for 300rs in market & amazon, that too with 1 year warranty. I request pureit to refund my 1500 rs. This is a worst company and shameless team!!!

I am complaining continuously in your service center number. Every time they say that your executive will visit today but no one is coming to check. Because of your executives i also have to take leave from my office. If you can't do anything that let me know so that i can take another purifier of other brand.
Its so disappointing that your service is so poor.

Please take immediate note:

I had purchased ro (On 3.2.2019 vide receipt no. 4219 from your authorized provider ' g r services, new delhi". I was confidently told by the sales person that the product has one year warranty and that all parts including all filters are replaced free of cost during that period. Having known the company well i took this on its face value despite that i had insisted for the same in writing. As the sales person assured that you can call any time on the number mentioned on the receipt and any service issues as explained during warranty period shall be taken care of, it was in all trust and fairness that no further insistence was made. I was just provided with a invoice copy against payment made (Invoice no. 4219).
On 8.1.2020 i put a complaint for rectifying the problem being 'red blinker on'.
At the time of purchase i was clearly told that the product has one year comprehensive warranty and all types of parts as well as all filters needing replacement along with service charge shall be covered in warranty and no charges be levied at all on any count till a period of one year being the warranty coverage.
Now after my reminder to the complaint when the service person visited he mentioned that the filters cost will have to be borne by the customer.
This is purely shocking that a company of the stature o[censored]nilever can't be even trusted. It is beyond my imagination that such mal-practice exists where trust is broken that easily. Whether this happens because of one person or the whole department is not known to me and i can't give an opinion on that.
At this stage i am making it amply clear that faith be reposed by carrying out the necessary work immediately as per warranty commitment made to me so that matter does does not escalate further and a harmonious relationship between customer and vendor remains alive and that trust is reposed.
I expect this to be done immediately.
Rickinder bawa
[protected]
Mobile:[protected]

I have changed the germ kill kit but after some days i could see white suspension in the filtered water. I clean several times thinking that it will be fine after cleaning but it does not help. And it leaks continuously which is another major issue. I am very sure that the filtered water what i am getting is not at all safe. Please give me solutions of the issue. I will be thankful if a service person comes and check once. I am not able to remember the date at which i have changed the kit but i am sure the problem starts from the first day itself. Since i was out of station for many days i could not give complaint in time.

Complaint regarding high cost for replacing a tap. Customer care said 75 rupees for installing tap but service engineer asking 275 rupees. Installation charges 75, service charges 200. So total 275. This cost is very high. We are using pure it for almost 10 years and this hugh cost makes us not to use this. Please take necessary action to resolve this issue.

Complaint number :co[protected] registered with hul and assigned to star services for changing to candle.

Called star services and hi technician, the staff is totally illeterate and doesn't know how to talk to customer.
Technician was talking so rude and strait way said, i will not come today go and approach anyone for complaint if you want, nothing will happen. I will do whenever and when i want to do.

They installed a new gkk and charged rs. 3000 for the same. After installation, the water stopped coming, the technician told to pay rs. 3000 more for the new motor or extended warranty. So ideally for rs. 7000 new purifier, they are asking for pay rs. 6000 to make sure we get water to drink. Seems like a fraud or cheating, as before gkk installation everything was perfectly fine. Seems technician have made some change to grab extra 3000

I complaint of Pureit Ro+uv that Ro water tank is full than Ro not automatically off ant water fall down from Ro. And stop manualy. I two time call on toll free no.[protected] . my registering complaint no. Co[protected]
of date 2/12/2019 first time and second time date 6/12/21019 . but Technician not attend yet. my product in warranty period .I bought on date 5/10/2019. my mob. [protected]

I have purchased pureit ultima ro+suv in the year 2016 and no problem till 2018. I was all praise for this product till last year but now j am very much disappointed with the company as they have stopped solving the issues instead they keep telling new issues after solving the one resulting in adding our expenses unnecessarily.

I was in a impression that hul is a very trustworthy company even their technicians are honest but now i dont have trust on them.

I had replaced gkk2 kit last year i. E. March 2018 bd paid rs.3800+250 and then in just one year i had to change it again in march 2019 and paid rs.3800+300. After that in just 7 months i. E in november 2019 the told me to change it again and paid 3800+300. Now it is just one month again it is showing to change gkk 2.

So in just one year i have paid more than 12000 plus visiting charges. Nos the are telling me that there is problem in the control circuit, that will cost rs. 5000.

Ic there was problem in the control circuit since last year then your technicians are fooling us and telling to change gkk2 that too e times in just 1 year. Normally the machine has a cycle of gkk21 and gkk2.in just last one year gkk 1cis showing full blocks and gkk2 i had to change it thrice. Pls stop fooling people. This is a new way of making money. Whh do you to spoil hul company's name. Just stop it start working honestly like before.

I just want my money to be refunded. Pls look into the matter and refund my money.

I had purchased pureit battery - hul pureit germkill kit for classic 23 l water purifier - 3000 l from amazon.in. Fro price of rs 950/-. Same was delivered to me on 13-sep-2019.

Now after using for two months or so, i realise that the battery is not getting used when i found the water is not getting filtered and leaks from the filter.

Appears the product was faulty itself, didn't get consumed and was delivering the purified water.

I cannot get it replaced from amazon since its 2 months from purchase date.
Needs to know way to get this replaced from hul.

I am rechargeable on [protected]. Please confrim.

I am using "Classic G2 Mineral RO+UV".
It shows some error on purifier. I raise the many complaints still it has not solved.
Also call customer care many times.
But no one come to solve the issue.
The issue was pending from last 10-15 days.
My register mobile no : [protected]

Also they give false commitment daily.
Very ridiculous and very very disappointing.
Very poor service offer by company.