[Resolved] Pureit / Hindustan Unilever — REgarding overpriced GKK Kit

honey puri

from Delhi, Delhi

Aug 4, 2021

Address: G10-301 , Nirala Greenshire, Noida Extension, Noida

Today my almost new RO purchased on 10.11.2020 "HUL Pureit Eco Water Saver Mineral RO+UV+MF wall mounted/counter top Black 10L Water Purifier" @12999, Today GKK light started blinking and I called Customer care and they said GKK will cost 4500+350 service charge.
I have used Eureka forbes RO for 5yrs before that and never paid that much amount ever. And She also said that GKK is not under warranty.
I asked for amc so that also she declined.

I am regreting to switch from eureka forbes to HUL as it is costing me more.
Now I will check for Eureka forbes ro again as I prefer to buy new one rather than paying 5000 on a new RO again in just 9months

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Sep 13, 2021

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

PureIT / Hindustan Unilever Customer Care's response Dear honey puri
We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.
Regards,
Jeshna,
Team Pureit